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Job Summary
RV Resort Managers are responsible for the operational & continued profitability of the resort & serve as the day to day point of contact for guests and residents. They are responsible for administrative activities, marketing, leasing & home sales of new and pre-owned homes, property maintenance, budgeting & most importantly resident & guest relations.
Job Duties
Ensures guests & residents receive the highest levels of service consistent with Sun's Customer Service philosophy (Essential)
Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential)
Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
Handles delinquencies & approves eviction proceedings while adhering to Sun's policies (Essential)
Reviews residency applications & approves or denies residency (Essential)
Ensures compliance of policies designed to increase team member safety. Submits workers' compensation accident & incident reports on a timely basis (Essential)
Reports deficiencies which would adversely affect the operation of the resort to the RVP (Essential)
Enforces resort rules & regulations (Essential)
Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations (Essential)
Ensures that overall resort appearance is well maintained & groomed to Sun's curb appeal standards (Essential)
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures. Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main Office
Inspects & recommends purchase & renovation of used/repossessed homes. Markets models, pre-owned & brokered homes for sale. Prepares documents to list and sell homes
Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests
Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
Reviews monthly property accounting reports and compiles reports for the Accounting department. Prepares monthly explanation of P&L variances
Requirements
High School Diploma or GED (Required)
2 years in property management/resort experience, including 2 years of supervisory experience (Required)
6 months in previous sales and leasing experience (Preferred)
6 months in experience with NetSuite (Preferred)
General knowledge of property maintenance
Solid negotiation skills
Ability to thrive in a fast-paced environment
Working knowledge of basic accounting principles
Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
Basic computer proficiency, including email, the internet and Microsoft Office Suite
Flexibility to respond to resort needs during non-business hours
Ability to live on-site within the resort (housing provided), if applicable
Must have a valid drivers license
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth.
In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation
RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty