RV Service Technician

Who we are:

Truma is a premium partner to the outdoor recreation community, with a focus on cooling, heating and hot water solutions. Truma started doing business in North America in 2013, establishing its headquarters in Elkhart, IN. Backed by over 70 years of German engineering, Truma has a long history of providing quality solutions to the global outdoor recreation market. Truma provides "Simply Better" world-class systems designed and tested specifically for outdoor adventures and the diverse terrains unique to North America. Truma distinguishes itself by its high-quality products, exemplary customer service, knowledgeable technicians, and customer-first philosophy.

What we offer:

• Competitive salaries and flexible schedules
• Company-paid training and professional development
• Paid time off (PTO), paid sick leave, paid holidays, and paid parental leave
• Premium benefits including health, dental, vision, disability, voluntary and company-paid life insurance
• Supplemental benefits including accident, hospital, and critical illness
• Retirement savings plan with up to 4% match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Gym membership reimbursement

What you'll do:

As the RV Technician, you will provide technical expertise, critical trouble-shooting and support on Customer Care needs that improves customer satisfaction, maximizes customer retention and increases profitability.

• Performs installations, maintenance, and repairs on products, while providing top notch customer service that will grow/maintain our customer base.
• Diagnoses diverse service issues, obtains replacement parts, and calibrates systems to Truma specifications, while documenting and explaining fully to the Customer Care team and the end user to enhance optimum service levels.
• Collaborate with internal technical team for in depth technical questions, via telephone and in person, surrounding products, warranties, and trouble-shooting issues to ensure effective customer service resolution.
• Coordinates, organizes, and replenishes efficient supply of stock, parts, tools, and safety equipment in the Service Center area to ensure optimum inventory levels are maintained to support customer service needs.
• Identifies and documents all returned material to the warehouse, handling warranties in line with established
  processes and procedures.
• Participates in company-provided training opportunities to ensure compliance with the latest industry trends.
• Maintains accurate data and information on customers and activities to ensure time equals value to the customers and priorities are continually met.

The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

Position Requirements:

• Education: Requires RVTI certification (Level 2-3 preferred), or the equivalent in course work/apprenticeship training in RV mechanical maintenance, plumbing, HVAC, water heater repair, or gas system repair.

• Experience: 5+ years of experience in installation, maintenance, and troubleshooting in the RV service industry is preferred. Experience with plumbing, heating, and cooling repairs in the RV industry is required.

• Certification: RVTI certification required, or the equivalent in RV Mechanical, or HVAC Certifications preferred.

• Functional Skills: Ability to read and interpret blueprints, plans, and/or manuals and make effective installations and repairs as noted. Excellent problem-solving and resolution skills needed to perform this role. Experience in managing inventory and handling customer order paperwork, and other administrative items as needed. This role also requires a strong attention to detail, excellent planning/prioritizing, organizing and time management skills.

• Technology Aptitude/Skills: Fundamental computer skills with document preparation, prompt/courteous/professional emails.

• Language Skills: Excellent written and verbal communication skills (in person and over the phone) to understand customer needs and respond effectively/professionally,

• Leadership/Behaviors: Quality and Safety-oriented, excellent customer focus, collaborative, supportive and flexible with an ability to meet the changing needs of customers. Detail-oriented and accurate in work; excellent interpersonal skills with an ability to effectively listen and respond with all levels inside and outside of the organization.

• Culture Match Behaviors: Customer-service oriented, ambitious to meet/exceed performance goals, flexible/adaptable, high integrity, and collaborative

Core Values that Apply to All Positions:

• Courage
• Connectedness
• Adaptability
• Sustainability