RV Shop Manager

About the job RV Shop Manager

Our client is opening a new Apex roof coating location for RVs and is seeking a hands-on Shop Manager to lead daily operations, manage workflow, support the team, and ensure customers receive a high-quality experience from start to finish.

This role is focused on RV roof coating, prep, production, quality control, customer communication, and shop performance. The right candidate will understand RV service operations, be comfortable leading technicians, and know how to keep work moving in a fast-paced shop environment.

This is a strong opportunity for someone who can help launch and grow a new location while building a team, setting standards, and creating an efficient production process.

Key Responsibilities

Shop Operations & Production

• Oversee daily operations for the Apex RV roof coating shop
• Manage workflow from intake through prep, coating, inspection, and delivery
• Coordinate active jobs and ensure units move through the process efficiently
• Monitor job progress, timelines, and quality standards
• Maintain shop organization, cleanliness, and safety expectations
• Ensure equipment, tools, and materials are properly maintained and available
• Help create structure, consistency, and accountability as the new location grows

• Lead, coach, and support technicians and shop staff
• Set clear expectations for productivity, quality, safety, and communication
• Provide hands-on guidance on the shop floor when needed
• Support training around prep work, masking, coating process, inspections, and workflow
• Build a team-focused environment with strong accountability
• Help identify staffing needs as volume increases

• Ensure all roof coating work is completed according to company process and quality standards
• Inspect work at key stages, including prep, masking, coating, and final review
• Confirm units are clean, complete, and ready before customer delivery
• Reinforce proper use of PPE, including respirators and other required safety equipment
• Maintain safety standards for working around RVs, ladders, roofs, spray equipment, and coating materials

• Serve as a key point of contact for customers throughout the service process
• Communicate clearly by phone, text, and in person
• Set expectations around timelines, updates, and completed work
• Handle customer concerns or escalations professionally
• Ensure each customer has a smooth experience from drop-off through delivery

• Support revenue growth by improving workflow, efficiency, and production output
• Monitor active jobs to help reduce delays and keep units moving
• Review completed work orders and confirm required steps are completed before delivery
• Help control waste, rework, and avoidable delays
• Take ownership of shop performance, team productivity, and customer satisfaction

• Prior RV service, repair, collision, or related shop experience
• Strong understanding of RV construction, roof systems, repair processes, or service operations
• Leadership experience in a shop, service, production, or hands-on operational environment
• Ability to manage multiple active jobs at one time
• Strong customer service and communication skills
• Ability to resolve issues professionally and keep work moving
• Hands-on leadership style with comfort being active on the shop floor
• Strong organizational skills and attention to detail

• Experience with RV roof repair, roof coatings, sealants, paint, body work, or spray application
• Background managing a high-volume service or production environment
• Experience launching, growing, or improving shop operations
• Familiarity with workflow management, work orders, inspections, and customer updates
• Experience leading technicians or skilled trades teams

• Base salary plus performance-based bonus opportunity
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Growth opportunity with a new location and expanding operation

• Hands-on shop leadership role with active involvement in daily operations
• Fast-paced RV roof coating environment with multiple units in progress
• Requires strong follow-through, organization, and accountability
• May require flexibility based on shop volume and customer needs
• Role requires regular time on the shop floor and around RV units, tools, ladders, coating materials, and spray equipment