Saba Administrator

Saba Administrator

Responsible for executing administration and maintenance activities supporting the learning management system (LMS).

Duties include but are not limited to:

• Executing daily operations such as addressing system issues;
• Executing established workflows & processes to support business needs;
• Issuing standard and adhoc reports from the LMS per internal customer request;
• Contributing documentation (as needed) to support the management,
• Use and training of the LMS system.

System Administration:

• Provides user support related to issue management via the Issue Management Tool to trouble-shoot, and problem solve various user and systems issues.
• Requires the ability to provide clear, concise documentation supporting issue resolution.
• Supports SabaAdmin and Management with tasks related to course issuance, system maintenance, and internal customer projects.

Complexity and Problem Solving:

• Responsibilities require problem solving; the question/issues may be unclear and require determination of which solution (from a few possible choices) is the best for the situation.

Working Conditions:

• Responsibilities may require flexibility to cover evenings, early mornings, and/or weekends (as necessary) to cover multiple time zones with little advance notice.

Key Skills, Abilities, and Competencies:

• Requires attention to detail in the documentation of issues/resolutions
• Excellent written and oral communication skills with the ability to interact and communicate with individuals at all levels of the organization
• Must be able to handle multiple competing tasks and demands, including the ability to work independently and complete tasks to deadlines
• Demonstrated organizational skills
• Collaborative team player with a positive attitude.

Must Have Skill Set: LMS System Experience – minimum 2-3 years (SABA, IsoTrain, etc) SABA is greatly preferred, but can train on SABA Bachelors Required Generically worked in the LMS system and understand nomenclature, workflows, etc. Must have experience in Troubleshooting LMS Issue Management (handling ticketed complaints within LMS) Must have exceptional communication skills (ability to write/read/and speak English fluently.) Will deal with folks internationally, but the official language (corporate) is English Preferred that the candidate has worked in Pharma/Biotech/Med Device MUST be a regulated environment and must come from a large corporate environment.