Safety And Risk Associate

Location: Clevelander South Beach

Summary:

• Contact the Safety and Risk Manager immediately for emergency situations.
• Monitor surveillance cameras.
• Patrol the property with specified equipment, checking all designated points and document all actions taken.
• Resolve safety hazard situations.
• Ensure all guest room doors are secured.
• Investigate suspicious persons on property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest and resident complaints, complete documented reports.
• Respond to the scene of guest or employee's accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
• Comply with state regulations and property guidelines for handling intoxicated guests and visitors.
• Document, organize and store all lost and found items given to Security, document guest inquiries for lost items and coordinate return of lost items to guest.
• Maintain confidentiality of all Security and resort reports/documents, release information only to authorized individuals.
• Answer the departmental telephone.
• Communicate by radio with designated property personnel.
• Prepare work orders for maintenance repairs and submit to Engineering through the innspector app.
• Legibly complete designated reports.
• Complete all paperwork and closing duties before leaving. Review property status and any follow-up actions with on-coming Safety and Risk Associate.
• Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts.
• Knowing the complete hotel facilities and layout including emergency procedures.
• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using two-way radio, bending, stooping and kneeling as in performing CPR.
• Patrol interior hallways and public areas ensuring safety of guests and property.
• Prepare routine logs of status of patrolled areas.
• Prepare security incident report and notify appropriate managers when an incident occurs.
• Respond to guest questions regarding the hotel. Know the lay out of the hotel including all outlets' location and hours of operation.
• Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, team and company assets.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Perform special projects and other responsibilities as assigned.
• Maintain good working relationships and open lines of communication with all other departments.
• Participate in hotel committees and other assignments

Other Functions:

• Performs other duties as assigned

Minimum Qualifications:

• At least 18 years of age, High school diploma preferred
• Good oral and written communication skills
• Basic knowledge of word processors and windows-based computers
• No criminal history or unfavorable past employer reviews

Knowledge, Skills and Abilities:

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Can communicate well with guests, employees and management.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Thorough knowledge of the layout of the building, and some knowledge of the city and surrounding areas.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs.
• Sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.
• Vision acuity within normal limits

Working Conditions:

• Work is mostly performed outdoors and requires evening and weekend hours