Analysis Skills, Auditing, Communication Skills, Computer Skills, Customer Service Evaluation, Customer Support/Service, Detail Oriented, Event Management, High School Diploma, Interpersonal Skills, Microsoft Office, Microsoft Product Family, Mine Safety and Health, Multilingual, Multitasking, Presentation/Verbal Skills, Record Keeping, Safety Systems, Safety Training, Team Player, Typing
LOCATION
Peoria, Illinois
POSTED
Today
Monitoring Center Safety AdvisorEducation Requirements: High School diploma or equivalent Preferred Education: Associate's degree Required Skills for the Customer Service Representative: Attention to detail, computer skills, browsing and interface control, typing skills, previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms, teamwork and good attitude, verbal communication skills, attention to detail, customer service skills and interpersonal skills, ability to work independently and manage one's time, ability to accurately document and record customer/client information, ability to multitask in regard to speaking and typing Desired Skills: Bilingual or multilingualCustomer Service Representative Overview: The Driver Safety System (DSS) is a technology designed to detect operator fatigue and distraction events, and the system alerts the operator the moment the fatigue or distraction is detected and nudges them back to alertness. The DSS Monitoring Center classifies events from over 250 sites around the globe, and our team intervenes when necessary to ensure operator and mine site safety. As a Monitoring Center Safety Advisor, you will provide safety services on a global scale!Responsibilities: Analyze critical safety event data and video from an in-vehicle system, determine safety event classifications and sub-classifications, implement applicable Fatigue Intervention Plan (FIP), contact customers sites as required by FIP, coordinate with peer(s) to ensure consistent operation and application of event classifications, perform quality audits of event classifications per supervisor direction, facilitate the completion of tier 1 service tickets as required by supervisor Typical task breakdown: Reviewing video data and subclassifying based on driver criteria, looking for signs of fatigue, calling mine dispatch to relay any safety concerns specifically driver fatigue for intervention**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.