Safety & Security Officer

Position Title

Safety & Security Officers

Department

Compliance/Safety & Security

Business Unit

Compliance

Reports to Job Title

Director of Safety

Direct Reports

Grade (if applicable)

FSLA Status

Salary Range

Status

Date Prepared

6/30/2026

Date Revised

About Lynn Community Health Center (LCHC):

Lynn Community Health Center (LCHC) is one of Massachusetts' largest community health centers, delivering comprehensive, high-quality, and affordable care to more than 46,000 patients each year. Located in the heart of the community, LCHC plays a vital role in advancing accessible, equitable healthcare and addressing broader system challenges through innovative, high-impact, cost-effective solutions. Guided by our mission to serve all individuals regardless of ability to pay, our work is rooted in our core values of Respect, Accountability, Teamwork, Compassion, Justice, and Excellence.

POSITION SUMMARY:

The Safety and Security Officers serve as a frontline safety professional responsible for maintaining a safe, secure, and welcoming environment for patients, staff, visitors, and community partners across all Lynn Community Health Center facilities.

This role combines healthcare security, workplace violence prevention, emergency response, risk management, customer service, and public safety functions to support the Health Center's mission of providing high-quality healthcare in a safe and respectful environment.

The Safety and Security Ofconductrve as a visible safety leader who proactively identifies risks, responds to emergencies, de-escalates potentially volatile situations, supports emergency preparedness initiatives, conducts preliminary investigations, and collaborates with clinical teams, leadership, and public safety agencies.

Through a trauma-informed and patient-centered approach, the Safety and Security Officers protect people, facilities, information, and organizational assets while promoting a culture of safety, accountability, and respect throughout the organization.

KEY RESPONSIBILITES:

Safety & Security Operations

• Maintain a highly visible safety presence throughout all Health Center facilities.
• Conduct routine interior and exterior patrols to identify hazards, suspicious activity, security concerns, or operational risks.
• Monitor and operate surveillance systems, panic alarm systems, access control systems, and related security technologies.
• Maintain security of restricted, clinical, administrative, and unoccupied areas.
• Assist with visitor management and facility access control procedures.
• Protect organizational assets and property from loss, theft, vandalism, or misuse.
• Provide safety escorts for staff, patients, visitors, and contractors as requested.

Workplace Violence Prevention & Behavioral Safety

• Serve as a frontline responder to workplace violence concerns and disruptive behavior incidents.
• Identify early warning signs of escalating behavior and intervene using approved de-escalation techniques.
• Support clinical teams during behavioral health emergencies and patient crises.
• Respond to verbal threats, intimidation, aggressive behavior, and other safety concerns.
• Participate in Workplace Violence Prevention training initiatives and exercises.
• Promote trauma-informed, patient-centered interactions during all encounters.

Emergency Response & Preparedness

• Respond promptly to emergency alerts, codes, safety incidents, and crisis situations.
• Assist with fire emergencies, medical emergencies, evacuations, shelter-in-place events, severe weather incidents, utility failures, and security incidents.
• Support implementation of Emergency Operations Plans and Incident Command System principles.
• Participate in drills, exercises, and emergency preparedness training activities.
• Assist with emergency communications and coordination efforts during incidents.
• Apply RACE, PASS, and other emergency response protocols as required.

Incident Investigation & Documentation

• Conduct preliminary investigations involving safety incidents, threats, theft, property damage, workplace violence events, and policy violations.
• Interview involved parties, witnesses, staff members, and visitors when appropriate.
• Collect, preserve, and document relevant evidence and information.
• Maintain chain-of-custody procedures when evidence is collected.
• Prepare detailed, accurate, and objective incident reports.
• Enter incidents into designated reporting systems in accordance with organizational procedures.
• Assist leadership with incident reviews and corrective action recommendations.

Risk Management & Hazard Prevention

• Identify environmental, operational, and behavioral safety risks.
• Conduct routine safety observations and facility inspections.
• Report hazards and unsafe conditions for corrective action.
• Support organizational safety initiatives, inspections, audits, and compliance activities.
• Assist with safety assessments and workplace violence risk assessments.
• Promote hazard recognition and injury prevention throughout the organization.

Public Safety & External Agency Coordination

• Communicate and coordinate with law enforcement, fire departments, EMS agencies, emergency management officials, and other public safety partners when necessary.
• Assist leadership during critical incidents and investigations.
• Provide situational updates and operational intelligence during emergencies.
• Support organizational continuity and recovery efforts following incidents.

Customer Service & Community Relations

• Demonstrate professionalism, empathy, and respect in all interactions.
• Provide assistance, guidance, and directions to patients, visitors, and staff.
• Address concerns in a calm, respectful, and service-oriented manner.
• Support a welcoming environment while maintaining safety expectations.
• Foster positive relationships with staff, patients, and community members.

QUALIFICATIONS:

• Associate Degree in Criminal Justice, Public Safety, Emergency Management, Healthcare Administration, or related field preferred; equivalent experience may be substituted.
• Minimum two years of experience in healthcare security, public safety, law enforcement support, emergency management, military service, behavioral health safety, or related field preferred.
• Experience in conflict resolution, crisis intervention, and behavioral de-escalation.
• Experience preparing incident reports, conducting investigations, and documenting findings.
• Experience operating surveillance systems, access control systems, and computerized reporting platforms.

SKILLS & ATTRIBUTES:

• Strong understanding of workplace violence prevention principles.
• Ability to remain calm and exercise sound judgment during emergencies.
• Strong situation awareness, observational, and analytical skills.
• Excellent verbal and written communication skills.
• Ability to gather, evaluate, and document facts objectively.
• Ability to interact professionally with individuals experiencing emotional distress, behavioral health crises, or trauma.
• Strong customer service and relationship-building skills.
• Ability to work independently and collaboratively within multidisciplinary teams.
• Bilingual language skills preferred.

CUSTOMER SERVICE:

• Demonstrates an understanding of customer service principles by successfully completing online Customer Service training.
• Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.

CULTURAL COMPETENCE:

• Demonstrates knowledge of culture by successfully completing the online training on Cultural Competence.
• Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
• Responds appropriately or seeks support when confronted with cultural biases or conflicts.

PHYSICAL AND MENTAL REQUIREMENTS OF THE POSITION:

• Ability to walk, stand, and patrol facilities for extended periods.
• Ability to respond rapidly to emergency situations.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to lift, carry, or move equipment when necessary.
• Ability to utilize communication devices, computers, and security equipment.
• Work is performed in an office environment and requires the ability to move around in the office, enter and retrieve data from an electronic system, operate office equipment.
• Ability to move tools and materials weighing less than 10 pounds from one location to another.
• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that produces confidence and trust.
• Demonstrated ability to perform effectively in high-pressure environments, managing multiple complex issues simultaneously while maintaining focus amid distractions and interruptions.
• Demonstrated ability to work independently, exercise sound judgment in decision-making, and perform effectively under pressure, including in emergency situations.

SPECIAL REQUIREMENTS:

• Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
• The essential duties of this position may present risk of exposure to airborne infection, body fluids, and blood borne pathogens.
• Annual bloodborne pathogen training is required.
• Up to date flu immunization and annual TB screening/attestation are required.
• Hepatitis B vaccine and COVID 19 are strongly recommended.
• Results of a background check inquiry must be acceptable under health center standards.

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Employee Signature Date

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC's employees to perform their job duties may result in discipline up to and including discharge.

The job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties and responsibilities of the role. Management reserves the right to modify, add, or remove duties as necessary to meet business needs.