SAH Patient Access Coordinator I

SUMMARY:Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateRESPONSIBILITIES:KEY RESPONSIBILITIES:Greets, receives and escorts patients as required and consistent with customer service guidelinesCollects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websitesIdentifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects sameScreens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriateInterviews patients bedside as needed to facilitate timely and effective solutions (ED only)Assists patients in establishing secured installments plans when applicableEnsures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)Ensures completion of registration paperwork to facilitate efficient patient flowMeets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)Delivers exemplary customer service for patients in accordance with hospital expectations / guidelinesWorks effectively with patient access peers and other hospital departmentsPerforms other duties as assignedMINIMUM QUALIFICATIONS:REQUIRED QUALIFICATIONS:1-2 years experience in a hospital/clinic/physician office or related field preferredAptitude for / familiarity with patient access tools, systems, and technologiesMicrosoft Office required, Meditech, Athena preferredExcellent customer service/communications skills.Comfortable with collection processComfortable with securing solutions for uninsured patientsKnowledge of Medical Terminology preferred.Proven ability and/or expressed willingness to work as part of a teamEDUCATION:High School Diploma or equivalent requiredGraduate of a Medical Assistant or Medical Terminology course preferredAssociate degree or equivalent preferredPHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the main duties and responsibilities of this job.The employee may perform or have exposure to the following 75% or more:Use hands to finger, feel, reach with hands, climb, or balanceTalk or hearTaste or smellLift up to 10 lbs.The employee may perform or have exposure to the following 50 - 75%:(Cut/paste from list of options below)The employee may perform or have exposure to the following 25 - 50%:Stand / walkStoop, kneel, crouch, or crawlLift up to 50 lbsExposure to Outdoor Weather ConditionsExposure to Work in High Precarious PlaceExposure to toxic or caustic chemicalsExposure to dust or other irritantsVision Requirements:Close visionDistance visionColor visionPeripheral visionDepth perceptionAbility to adjust focusExposure to infectious/contagious diseasesExposure to cleaning agents/chemicalsExposure to a moderate noise level

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Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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