Sales Account Manager

Overview

Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Essential Functions

• Direct and coordinate activities involving sales of manufactured products.
• Resolve customer complaints regarding sales and service.
• Review operational records and reports to project sales and determine profitability.
• Oversee sales representatives.
• Determine price schedules and discount rates.
• Prepare proposals and evaluate department expenditures.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.
• Direct clerical staff to keep records of correspondence, bids, credit applications, and to maintain current information on customers.
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Confer or consult with department heads to plan execution for weekly orders.
• Represent company at trade association meetings to promote products.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

 Competencies

• Business Acumen
• Communication
• Consultation
• Critical Evaluation
• Global & Cultural Awareness
• Leadership & Navigation
• Relationship Management
• Ethical Practice
• Product Knowledge

Supervisory Responsibility

• This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5 p.m. This position regularly requires long hours and weekend work.

Travel

• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.