Sales & Account Service Representative I

Ampcus Incorporated

Baltimore, MD

JOB DETAILS
SALARY
$27–$32 Per Hour
SKILLS
Brokerage, Business Services, Consulting, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Field Sales, High School Diploma, Identify Issues, Inside Sales, Insurance, Lead Generation, Leadership, Market Segmentation, Medicare, Onboarding, Order/Customer Fulfillment, Regulations, Revenue Growth, Sales, Sales Support, Team Player, Trend Analysis, eCommerce
LOCATION
Baltimore, MD
POSTED
30+ days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
 
 
Job Title: Sales & Account Service Representative I.
Location: Baltimore, MD.
 
 

Description:
Purpose:

  • This position will work in collaboration with leadership to provide support to the internal and external sales team and is responsible for providing support for sales and retention.
  • Serves as liaison within Client and with external vendors for sales related issues and escalations. Position is accountable for supporting sales agents with various inquiries and escalations.
Essential functions:
  • 25% Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints. Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals. Develops understanding of commission related issues.
  • 20% Serves as market segment product expert. Remains current on all legislative changes and regulation updates and communicates to appropriate departments within Client to ensure consistent information dissemination corporate-wide. Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.
  • 20% Develops and maintains a strong relationship with internal Client staff and account support staff to identify and resolve sales related inquiries and escalations. Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.
  • 20% Provides regular updates to management with regard to identified and outstanding issues. Works with internal teams and external vendors to facilitate, monitor and track issues and escalations. Serves as liaison between sales teams and management.
  • 15% Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.
Top 5 Skills:
  • Sales (Medicare)
  • Customer service
  • Broker support
  • CRM/multi-program capabilities
  • Flexibility
Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred Qualifications:
  • Proven experience in generating additional leads and market value for the company.
Education Level:
  • High School Diploma.
Experience:
  • 3 years’ experience working in Sales or Customer Service.







Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com