At Chase Plastics, we're real people providing real solutions. As one of the Top 10 plastics distributors in the U.S., we strive every day to provide outrageous customer service to our valued customers throughout the U.S., Canada and Mexico. Our customers are shaping the world by making life-changing - and in many cases, life-saving - products in the medical, automotive, aerospace and industrial markets (among many others). We help them take their products from resin to reality by providing more than 18,000 specialty, engineering and commodity thermoplastics from some of the world's leading suppliers and getting the right product(s) to them, when and where they need it. Chase Plastics is proud to be recognized as one of the Best Places to Work in the industry by Plastics News (2018 and 2016 respectively) as voted by our employees. Some of the benefits our employees enjoy include: Competitive wages and bonus program Generous healthcare benefits including Health, Dental, Vision, Life, Disability Insurance and Flexible Spending Accounts 401(k) match program Paid time off, holidays and paid volunteer day paid gym memberships Training program to support new hires Ongoing professional and leadership development opportunities Fresh fruit and infused water provided daily at no cost to employees Work hard, play hard company mentality Fun employee engagement activities such as cornhole tournaments, family picnics, Tiger ticket giveaways, Halloween Wars, jeans Fridays, etc. PRIMARY PURPOSE OF POSITION To manage the day to day administrative support for the Sales team. This would include the entry and distribution of sales quotes, searching for Automotive Approvals, Providing Product Data Sheets, synchronizing databases and managing customer Price Increases.Devote full time to the business and affairs of Chase Plastic Services, Inc., and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. ESSENTIAL DUTIES AND RESPONSIBILITIES Administrator - Predictable and dependable attendance is required
- Serve as a customer advocate within the company to ensure total customer satisfaction.
- Adhere to the 2-hour call back policy for internal and external customers for phone, email and/or fax inquires
- Responsible for maintaining Quality Customer Service in accordance with Company Core Values (Core Ideology = Purpose + Core Values)
- Work in accordance to all aspects of the Proactive Sales Support Model.
- Process customer quotes in a timely (same day) and accurate manner in accordance with the salesperson's instructions and customer expectations
- Send marketing literature to customers upon request
- Manage price increase letters and process
- Handle IDES, material data and processing sheet research
- Utilizing the internet for use of IDES, gathering data sheets and process of automotive approvals
- Maintain sales databases via daily tasks and weekly proactive calls to sales
- Develop new databases and move data between databases when required
- Document and maintain procedures for quotes, price increases, automotive approvals and database management.
- Responsible for pulling sales data together from a variety of sources
- Maintain and report on Sales Administrative activity
- Initiate, manage and implement all supplier price increase letters to customers and in the Chasenet database.
- Keep ISO logs up to date for identified areas
- Become familiar with all products; learn the product line and specifics of each account.
- Develop and maintain positive relationship with customer accounts, CPS Sales and internal customers.
- Responsible for continuous improvement as it relates to the training matrix and cross training.
- Responsible for continuous team improvement as it applies to meeting the needs of our customers as determined through metric performance.
- Actively participate in team Best Practice meetings as scheduled by the Sales Support Manager.
- Miscellaneous projects assigned by the Staff Manager(s).
- Provide backup to other Customer Service Team Members as needed in their absence (included but not limited to; Customer Service Representative, Receptionist, Operations Support, etc.)
- Process and send certification per customer specifications of all orders shipped the prior business day through P21 Certificate and Direct Ship portal programs. (As assigned)
- Track manufacturers certifications from all suppliers based on report provided and generated from Accounts Payable. (As assigned)
- Log and track all supplier late certifications and participate in the supplier evaluation process (As assigned)
- Save and manage all certification files into DocLink (As assigned)
- Focus on noted areas of improvement in your prior year Catalytic Coaching session. Implement the development recommendations discussed as well as your own areas that you've internally identified
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