Sales Admin

• Enter and follow up on customer orders in the ERP system (D365), from receipt through invoicing.

• Centralize and process requests received through the shared mailbox (orders, customer account creations, general

inquiries).

• Serve as the main point of contact between sales reps, customers, and internal teams for any question related to open

orders.

• Verify that all information required for customer account creation is complete (billing, delivery, sales contact, payment

method) before entry into D365.

• Liaise with the third-party warehouse (3PL) for order preparation, shipping, and tracking.

• Communicate stock availability timelines and possible alternatives to the sales team in case of stockouts.

• Support the follow-up of customer returns (RMA) and order-related claims.

• Contribute to the accuracy of sales data and adherence to internal communication and traceability processes.