Since 1969, Sonics & Materials, Inc., has become a leader in the design, development, and manufacturing of Ultrasonic Technology. We utilize state-of-the-art machinery and design tools to maintain our cutting-edge approach to research and development at our facility in Newtown, CT. Why Work With Us:Competitive salaryA generous benefits package including health, life and disability insurance16 days of paid time off401K plan with employer match of 25% up to 4% of salaryProfit Sharing participationSmall company environment where you can have a significant impactSales Administration AssistantSalary range $55-63K depending on experienceHybrid possible after training period. Part time possible if interested.Serving as a true extension of the sales team while leading a customer-focused sales administration and customer service function, this role supports sales growth, strengthens distributor relationships, and ensures consistent, high-quality customer experience across direct and distributor sales channels.In this role, you will:Act as an extension of the sales team, supporting daily sales activities and enabling sales growthSupport sales administration and customer service team supporting direct and distributor channels to ensure a consisten, high quality customer experienceFollow established customer service standards, workflows, and communication practices that deliver consistent customer experienceOwn sales administration processes from quotation through order entry and invoicingMaintain accurate data and reporting using ERP systems and CRM toolsSupport sales reportingStrengthen distributor relationships and enhance long-term customer loyaltyServe as the key point of contact for customer and distributor issues, ensuring timely and effective resolution in coordination with internal teamsCoordinate closely with manufacturing, engineering, logistics, and finance teams to support order fulfillment and customer needsContribute to continuous improvement in sales support and customer service processesAbout You:Proven experience in a customer service or sales administration role within a manufacturing environmentStrong working knowledge of ERP systemsExcellent communication, problem-solving, and organizational skillsAbility to manage multiple priorities in a busy, deadline-driven environmentCustomer-centric mindset with the ability to balance service, accuracy, and commercial priorities