Job Purpose 

The primary function of this role is to serve as a point of contact for customers with queries about products, services and account preparations. This position provides support for sales representatives and technicians. They act as an extension of the sales team when representatives are out in the field. An efficient sales support admin contributes to quality customer service and helps the sales team meet its targets.

Duties and Responsibilities 

• Maintain a thorough knowledge of Insight’s programs, policies, and technology. 
• Maintain accurate and sufficient documentation of customer calls.
• Prepare and process accounts via phone or email.
• Set up accounts correctly in the software when Sales Reps make a sale.
• Verify and check data accuracy in orders and invoices.
• Contact customers to obtain missing information or answer queries.
• Liaise with the Sales Department and technicians to ensure timely services.
• Maintain and update sales and customer records.
• Provide, sustain and maintain excellent customer service.
• Consistently check and review for new accounts serviced the day before.
• Prepare Service Agreements.
• Monitor CC Bundle email.
• Communicate important feedback from customers.

Competencies 

• Communication Proficiency 
• Customer Focus 
• Attention to Detail 
• Team Player with High Level of Dedication 
• Organizational Skills
• Ability to Work Under Strict Deadlines 
• Performance Management
• Problem Solving/Analysis 
• Technical Capacity 

*It is essential to the job function to be present every day of work.

 Due to the nature of this position it will be imperative certain qualifications are met to attract new business and retain current clientele.   

 Qualifications include:

• High School Diploma or Equivalent
• Take and Pass a series of Exams as part of a New Hire Training Program
• Pass a Drug Test
• Pass a Background check

Preferred Education and Experience:

• Associate Degree
• Customer Service Experience in a call center setting
• Experience in marketing or sales

Working Conditions

This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Working conditions may alter depending on the vast and varied task(s) assigned. In general, individuals filling this position will work the majority time inside an office environment and outside in the field during times of training.

Individuals must have the ability to work with exemplary attendance Monday-Friday and Saturday’s as scheduled. Work schedule may vary based upon a mutual arrangement between an employee and supervisor. 

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

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