Sales Administration Supervisor

Position Summary/ Objective:

Grand Pacific Resorts is seeking a highly organized and detail-oriented Sales Administration Supervisor to lead our Sales Administration team. This is a working supervisor role, meaning the successful candidate will actively perform departmental responsibilities while overseeing the daily activities, productivity, and development of a team of three employees.

The Sales Administration Supervisor plays a critical role in ensuring the timely processing and closing of timeshare sales transactions, maintaining inventory accuracy, overseeing lender reporting requirements, and ensuring sales reporting reconciles accurately between Hilton Grand Vacations (HGV) and Grand Pacific Resorts (GPR) systems.

This position is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys solving problems, and has a strong background in reconciliation, process management, and team leadership.

Essential Responsibilities

Team Leadership

• Supervise, coach, and develop a team of three Sales Administration professionals.
• Establish priorities, monitor workloads, and ensure departmental goals are achieved.
• Promote accountability, accuracy, and continuous process improvement.
• Serve as the department's primary resource for problem resolution and escalation.

Sales Administration Operations

• Ensure sales files are audited, processed, and closed as quickly and accurately as possible.
• Balance and reconcile timeshare sales received from HGV's sales system to GPR's internal sales systems.
• Receive, review, and audit sales files from HGV.
• Communicate with HGV sales locations regarding file discrepancies, missing documentation, and required corrections to facilitate escrow closings.
• Ensure sales reporting is accurate and reconciles to HGV reporting.

Inventory Management

• Manage available sales inventory across multiple resorts.
• Coordinate inventory releases associated with deed-backs and returned inventory.
• Process approved inventory price changes.
• Research and resolve title issues and clouded ownership records.
• Reconcile inventory availability between GPR and HGV systems to ensure accuracy.

Financial Reporting & Reconciliations

• Perform detailed reconciliations and audits related to sales activity and inventory.
• Prepare management reports and provide information requested by senior accounting leadership.
• Monitor and maintain accurate departmental records and reporting.

Lender Administration

• Coordinate lender communications and requests.
• Prepare and submit advance requests.
• Complete borrowing base calculations and required lender reporting.
• Ensure accuracy and timeliness of all lender-related submissions.

Property Tax Administration

• Audit and validate property tax bills for legacy timeshare resorts.
• Research discrepancies and coordinate resolutions as necessary.