Sales Administration Team Lead

Summary/Objectives

The Sales Administration Team Lead supports the Sales Administration Manager in overseeing the daily operations of the Sales Administration team. This role is responsible for assisting team members with order-related challenges, providing guidance and feedback, identifying training needs, and addressing knowledge gaps to improve team performance. The Team Lead helps ensure the Sales organization receives timely, accurate, and high-quality support while promoting operational efficiency and continuous development within the team.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as an additional point of contact for questions related to order processing, from order creation through final booking.
• Monitor team performance and identify training opportunities; communicate knowledge gaps and development needs to the Sales Administration Manager.
• Assist with the creation, maintenance, and continuous improvement of Standard Operating Procedures (SOPs) and departmental processes.
• Coordinate team coverage to ensure regional support is maintained during team member absences and out-of-office periods
• Provide month-end support to help ensure critical deadlines are met, including board credit processing and order bookings.

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Sitting / working at desk for long hours

Position Type/Expected Hours of Work

Full Time position

Monday-Friday

40 hours

Travel

Limited

Required Education and Experience

• BA in Business Administration or a related field or 5 years Business Administration Experience

Preferred Education and Experience

• Bachelor's Degree in Administration or a related field
• Salesforce and Microsoft Office Suite
• Experience in Sales Administration

Work Authorization/Security Clearance (if applicable)

N/A

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.