Title: Sales Administrator/Customer Service Representative
Location: Farmingdale, NY (On-Site)
Schedule: Monday–Thursday, 9:00 AM – 5:30 PM & Friday, 9:00 AM – 5:00 PM (4:30pm on Friday’s Memorial Day – Labor Day)
Compensation: $60,000-68,000
About The Opportunity
A well-established company within the music industry is seeking a highly organized and customer-focused Sales Administrator / Customer Service Representative to join its growing team. This position plays a critical role in supporting customers, coordinating with internal departments, and ensuring orders are processed accurately and efficiently from start to finish.
This is not a sales position. Instead, the role is centered around providing exceptional customer support, managing order activity, and serving as a liaison between customers and internal teams to deliver a seamless customer experience.
If you thrive in a fast-paced environment, enjoy problem-solving, and have strong administrative and customer service skills, we'd love to hear from you.
Your Contributions
- Manage customer accounts and provide exceptional service primarily through email and chat correspondence, with occasional phone communication.
- Process customer orders, updates, changes, and inquiries with a high level of accuracy.
- Monitor order status and proactively communicate timelines, updates, and expectations to customers.
- Investigate and resolve customer concerns, utilizing strong de-escalation and problem-solving skills to ensure positive outcomes.
- Coordinate closely with internal departments including operations, production, shipping, and purchasing to facilitate timely order fulfillment.
- Manage RMA/returns process and execution.
- Track open orders and follow up internally to ensure deadlines and customer expectations are met.
- Maintain accurate customer records and documentation within the ERP system.
- Utilize Microsoft Excel and Outlook to manage reporting, communication, and administrative tasks.
- Identify process improvements that enhance efficiency and customer satisfaction.
- Perform additional administrative and customer support duties as needed.
Bringing to the Table
- 2+ years of customer service, sales support, order management, or administrative experience.
- Strong written communication skills with the ability to professionally correspond with customers via email.
- Experience managing customer expectations and resolving issues in a professional and solution-oriented manner.
- Ability to multitask, prioritize competing deadlines, and remain organized in a fast-paced environment.
- Exceptional attention to detail and follow-through.
- Mature, dependable, and proactive work ethic.
- Proficiency with Microsoft Office, particularly Excel and Outlook.
- Experience utilizing an ERP system is required – Epicor experience is a bonus
- Calm and composed under pressure with excellent conflict resolution skills.
- Strong organizational and time management abilities.
- Team-oriented with the ability to collaborate effectively across multiple departments.
- Self-motivated, adaptable, and eager to contribute to a positive workplace culture.
- Passion for delivering outstanding customer experience.
Benefits & Incentives
- Health Benefits (Medical, Dental, Vision)
- Life Insurance
- 401K + 5% Match
- PTO
- Paid Holidays + 1 Floating