Sales Advisor

Description

Key Responsibilities

• Respond to prospective resident and family inquiries in a timely, professional, and welcoming manner
• Serve as an initial point of contact for sales-related questions, including availability, services, rates, move-in process, and general community information
• Schedule appointments, coordinate site visits, and provide community tours for prospective residents, families, and guests
• Build relationships with prospective residents and families to understand their needs, preferences, and timeline
• Share brochures, applications, and other information with individuals interested in the community
• Support proactive sales efforts through follow-up calls, outreach, CRM updates, and ongoing communication with prospects
• Assist residents and families during transitions by providing information on available living options and next steps
• Coordinate aspects of the admissions and move-in process for new residents
• Receive applications, collect required information, and assist with completion of admission paperwork
• Partner with appropriate team members to support review, approval, and placement decisions
• Contact individuals on the waitlist when openings become available and determine continued interest
• Process deposits and maintain accurate records related to new sales and move-ins
• Maintain accurate prospect, resident, and referral information in the CRM system
• Prepare and maintain daily, weekly, and other sales-related reports as directed
• Assist with planning and supporting special events, tours, and hospitality-related activities for prospective residents and guests
• Maintain organized files, records, work areas, and follow-up documentation
• Provide excellent customer service while representing the community in a positive and professional manner
• Collaborate with Sales, Marketing, Operations, Clinical, and other community team members to support a smooth experience for prospects and new residents

Skills, Knowledge and Expertise

• Bachelor’s degree from an accredited college or university required; a combination of related education and experience in sales and/or senior living may be considered
• Minimum of two years of experience working with older adults or the elderly population
• Previous experience in sales, admissions, senior living, healthcare, housing, hospitality, or a related field preferred
• Minimum of three years of experience in senior housing sales and admissions preferred
• Previous life lease sales experience preferred
• Strong communication and relationship-building skills with the ability to engage prospective residents and families
• Strong computer, CRM, and data entry skills
• Detail-oriented with the ability to manage follow-up, documentation, reporting, and multiple priorities
• Ability to lift and move objects weighing up to 35 pounds without assistance

Benefits

• Generous 6 weeks of Flexible time off per year—plus paid holidays on top of that.
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay –Instantly transfer your daily earnings. 
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed 120 a year!
• Mileage Reimbursement – Offered for work-related travel.