Business Services, Business Solutions, Customer Experience, Customer Satisfaction, Customer/Client Research, Follow Through, High School Diploma, Needs Assessment, Onboarding, Partner Sales, Sales, Sales Strategy, VoIP (Voice over IP), Wireless Communications
Ignite Solutions serves Westminster as a sales and strategy firm for AT&T Business products. As a Sales Agent, you handle sales of fiber and wireless data to help offices run better. The Sales Agent ensures that every business is comfortable and confident about their new tech.
As a Sales Agent, you’ll be the driving force behind customers' confidence in AT&T Business solutions. Your role is to understand needs, present options, and guide customers through onboarding, making their experience smooth. From VoIP to Business Fiber, the Sales Agent helps them see how these tools can transform their workflows.
Why the Sales Agent Role Matters
You know sales targets and customer satisfaction aren’t rivals; they’re partners . The Sales Agent keeps the balance by never sacrificing care for a close, and never missing a close because they care.
Responsibilities of the Sales Agent
- Initiate the sales to learn about operational pain points and introduce AT&T Business connectivity options in a warm, approachable manner.
- Translate service benefits by turning AT&T Business features like Business Fiber and VoIP into simple, practical advantages that owners can easily connect to their workflow.
- Guide onboarding steps with a hands‑on, supportive approach that makes each customer feel as comfortable as if you were sitting across from them.
- Check in after activation to confirm satisfaction, turning each sales moment into a relationship‑building touchpoint.
- Collaborate with sales teams to match customers with the most fitting AT&T Business services, ensuring a smooth and tailored experience.
- Capture customer insights to refine future sales strategies and create interactions that are personal, thoughtful, and connected.
Qualifications of the Sales Agent
- A high school diploma or equivalent is preferred.
- Experience in sales or customer experience is a plus.
- Strengthens loyalty through consistent follow‑up and reliable communication.
- Builds rapport that lasts, turning first impressions into lasting sales partnerships.
- Listens actively to uncover genuine customer needs and tailor solutions accordingly.