Sales and Customer Service Rep

Requirements:

• Ability to communicate easily via email and phone.
• Computer skills including typing and navigation and ability to learn new software.
• Basic branding and apparel knowledge helpful but not required.
• Two or more years of sales and customer service experience required.
• Possess a strong work ethic.
• Demonstrated success in building relationships with new or potential customers
• High level detail oriented.
• Professional in appearance and communication.
• Self-motivated and self-managed.
• Willing and able to help in other areas as needed, including in production.
• Instances may occur that require lifting boxes up to 45lbs.

• Working with clients to understand their goals and help them build programs, including web stores, campaigns, fulfillment and packaging.

• Research and source products, offering suggestions, solutions or recommendations to achieve objectives.

• Establishing expectations in areas of complexity or obstacles to minimize errors or misconceptions.

• Building price quotes and sales presentations.

• Converting complex details into a production friendly order translating expectations into executable instructions.

• Monitoring and guiding projects through every stage by working across departments to proactively mitigate setbacks and ensure on-time execution and delivery.
  
  
• Building and growing long-term relationships with clients.

• Creating opportunities to re-connect, up-sell and/or offer new product ideas.

• Networking, attending trade shows, connecting with potential clients.

• Answering phones, greeting walk-ins, taking payments, helping customers with picking up orders, calling for couriers, etc.