Sales & Customer Service RepresentativePosition SummaryThe Sales & Customer Service Representative manages customer relationships, supports assigned and house accounts, develops new sales opportunities, and coordinates printing projects from the initial inquiry through delivery.
Key Responsibilities Respond to customer calls, emails, quote requests, and order questions. Gather complete job specifications, including quantity, paper, color, finishing, mailing, delivery, and deadlines. Enter accurate estimates, orders, customer information, and job instructions. Coordinate with estimating, prepress, production, mailing, shipping, and accounting. Communicate proofs, approvals, schedules, changes, and delivery information. Manage assigned and house accounts while identifying additional sales opportunities. Contact prospective customers and help develop new business. Follow up on open estimates and maintain accurate sales and customer records. Resolve customer concerns professionally and escalate issues when necessary. Meet expectations for responsiveness, accuracy, sales growth, customer retention, and profitability.
Qualifications and CompensationMinimum of 2–3 years of customer service, account management, inside sales, or related experience required. Previous commercial printing, publishing, mailing, or manufacturing experience is strongly preferred. Experience with PrintSmith Vision or similar print-management software is highly desirable. Knowledge of estimating, paper, finishing, mailing, prepress, and printing production is beneficial. Strong communication, organization, and follow-through skills. Ability to manage multiple customers, orders, and deadlines. Comfortable making outbound sales calls and developing new business. Proficiency with email, Microsoft Office, CRM, and order-entry systems. Starting compensation is $21.00 and will be based on relevant experience. Candidates with commercial printing experience, PrintSmith proficiency, an established sales record, or an existing customer base may qualify for a higher starting rate.
Position RequirementsThe employee may not promise unconfirmed delivery dates, change approved pricing, offer unauthorized discounts, or approve refunds, credits, or reruns without management authorization. This is a full-time position requiring regular interaction with customers and production departments. Hours are Monday- Friday 8:00am- 5:00pm. This is not a remote position. The recommended classification is hourly, non-exempt.
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