Job Description
Sales and Marketing Director (Family Ambassador)
Description
Join Silverado Calabasas, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We're a certified Great Place to Work and proud to offer competitive pay, benefits, and growth opportunities.
We're hiring a Sales and Marketing Director (Family Ambassador)-a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives.
Be a leader with a memory care innovator!
You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You're highly organized, emotionally intelligent, and committed to delivering exceptional service.
What You'll Be Doing:
- Lead census growth efforts as part of the Community Leadership team
- Assess prospective residents and align them with appropriate Silverado services
- Manage follow-up, relationship-building, and data tracking
- Generate referrals through market analysis and outreach
- Represent Silverado's mission through public relations and community engagement
- Serve as Manager-On-Duty, trainer, and supervisor as needed
Qualifications:
- 3-5 years in customer success/service with strong organizational and presentation skills
- Proven success in solution-building and team collaboration
- Preferred: healthcare or dementia care experience; clinical background a plus
- Bachelor's degree preferred, negotiation skills a bonus
- Demonstrates strong verbal and written communication skills across diverse audiences
Some Other Things to Consider:
- Flexible schedule, including weekends
- Active role: walking, bending, lifting (up to 25 lbs.)
- Must be comfortable with animals and neurodegenerative conditions
- Valid driver's license and clean driving record required
Why Choose Silverado?
- Fortune Magazine Best Workplace in Aging Services
- Certified Great Place to Work
- Strong internal mobility and ongoing training
- Competitive base salary + generous commission plan
Schedule: Tuesday - Saturday
#LI-TF1
Anticipated pay range
$100,000-$110,000 USD
Silverado offers the following benefits to eligible employees:
- 401(k) matching
- Health, Dental and Vision Insurance
- Flexible Spending Account (FSA)
- Paid time off
- Tuition reimbursement and professional development assistance
- Referral program
- Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!
- Silverado does not accept candidates from outside recruiters or agencies for this role. *
California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.
To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure
Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).
Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security
EOE/M/F/D/V
Numbers & Facts
| Location | Calabasas, CA |
| Industry | Nonprofit Charitable Organizations |
| Salary | $100,000–$110,000 Per Year |
| Website | https://www.silveradocare.com/ |
About Company
Transforming Lives At Silverado we believe dignity and respect are two of the most valuable commodities in the world. There is no higher praise for us than the smile of a happy patient, the thanks of a relieved client, or the revitalized embrace of an engaged resident. Our commitment to caring is something shared by every member of the Silverado family, and it forms the framework for how we operate. There is no exaggeration in saying that we want to change the world and raise its expectations for our industry.
Silverado team members choose to join our family based on their desire to be a part of something that makes lives better. In many cases they have experience with close family members requiring additional levels of care, so they understand the challenges and concerns that come with entrusting a loved one's care to another.
From our executives to our nurses, from culinary staff to administrators, there is a common core belief:
Everyone deserves a good quality of life.
This is the culture of Silverado, and it has helped us bring greater respect and dignity to every life we touch.