Sales and Marketing Representative

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About the Company ServiceMaster by Twins is a locally owned and operated franchise of the ServiceMaster family of brands. At ServiceMaster by Twins we serve our customers and community by providing the following services:

• Water Damage Mitigation
• Cleanup
• Mold Testing and Remediation
• Fire
• Smoke Damage Restoration
• Smoke and Odor Removal
• Carpet and Floor Care
• Board-up & Tarping
• Content Cleaning & Pack-Out
• Full Commercial Cleaning & Restoration

Position Overview

The Sales and Marketing Representative is responsible for but not limited to the following:

• Increase awareness of the services we offer to insurance agents, brokers, adjusters, property managers, and realtors.
• Build & maintain solid relationships with insurance agents, brokers, adjusters, property managers, and realtors.
• Assist in developing and implementing marketing strategies for potential new accounts.
• Actively represent the company at networking events.
• Create and gather content for digital media platforms.
• Manage our franchise website content and keep it current, including keyword rich content to drive SEO.
• Sells products and services primarily to a select group of portfolio companies
• Drives revenue growth

Job Responsibilities

• Sells regional programs to new companies and closes new business
• Identifies key opportunities/needs of assigned customers, current and prospective, to achieve budgeted growth goals
• Plans and executes sales strategies and tactics through both oral and written communication to customers
• Manages accounts as assigned and conducts meetings as required
• Develops and implements sales strategies to capture market share and achieve revenue goals
• Create, manage, and maintain key relationships with insurance agents, adjusters, other key relationships
• Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
• Prepares documents for job file reviews with current and prospective clients
• Documents and reports on key referral-source relationships weekly and monthly
• Participates in collections efforts with non-residential customers when necessary
• Resolves issues with customers

Competencies

• Customer Orientation
• Positive Impact
• Results Orientation
• Sense of Urgency
• Change Mastery
• Relationship Building
• Sensitivity
• Problem Solving and Decision Making
• Initiative drive energy
• Active Communications
• Business Financial Acumen
• Learning Agility
• Organizing and Planning
• Sales Mindset
• Selling Skills

Education Experience and Other Requirements

• High school graduate or equivalent college degree preferred
• 1-2 years of experience in the Disaster Restoration field
• IICRC Certifications preferred
• 1-2 years of sales experience or prior sales training is highly desired but not required
• Valid Drivers License and satisfactory driving record
• Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
• Local and regional travel may be required for trade shows, training, networking events, and for selling services immediately after catastrophic events
• Some work required outside of traditional working hours to network and represent the company at business social events
• Skilled using social media and other web-based sales tools

Knowledge Skills and Abilities

• Interpersonal and communication skills, both written and verbal
• Ability to independently manage customers
• Ability to establish effective rapport and working relationships with customers and company staff
• Ability to interface effectively across multiple levels within customer organizations, including senior levels
• Ability to prioritize tasks, manage multiple projects concurrently, and make effective decisions
• Ability to effectively present value proposition and guide change
• Ability to market, sell, and close our value proposition
• Ability to develop and implement selling strategies

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Incumbent must be prepared to:
• Move up to 20 pounds occasionally by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Sitting for long periods of time while using office equipment such as computers, phones, etc.
• Fingering and Repetitive motions such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information
• Close visual acuity to perform detail-oriented activities at distances close to the eyes such as preparing and analyzing data, viewing computer screen, and expansive reading
• Inside working conditions. The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. The Company reserves the right to modify this description in the future with or without notice to the employee. This Job Description does not create an employment contract implied or otherwise, and employment with the Company remains at will.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.