Sales and Service Manager

Own the front line of customer service and service operationsfor equipment and cleaning distributor. Manage the service department department, coordinate repairs, and keep commercial customers running smoothly.

Key Responsibilities

• Act as primary customer contact for service, repairs, parts, and equipment needs

• Schedule repairs with technicians and provide timely updates on timelines/status

• Troubleshoot equipment issues; recommend services, parts, or replacements

• Oversee service counter, technicians, inventory, and work orders

• Drive retail sales of parts, detergents, and equipment

• Maintain organized showroom/service area and accurate records

• Build relationships with local contractors and fleet managers

Requirements

• 3+ years in customer service, service coordination, or equipment service

• Strong communication, problem-solving, and multitasking skills

• Mechanical aptitude (power equipment, automotive, construction preferred)

• Organizational skills with attention to detail

• Basic computer skills for service records/orders