Sales Application Engineer - Manufacturing

Come Join Our Team:

We take pride in building quality products—and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you’ll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee’s voice matters. Come grow with us and help shape our future!

Who We Are:

Pulsar Measurement is a worldwide leader in measurement instrumentation solutions. Since 1986, we have designed, manufactured, and supported advanced flow and level measurement solutions, built around real customer needs. Originally founded as Greyline Instruments Inc, our experience means you can trust that whatever the application, we'll be here to support. We develop all our patented and trademarked technologies in-house, owning the full lifecycle of every product: from design to delivery.

With teams and facilities in the UK, USA, Canada, and Malaysia, we combine global reach with local presence to make complex measurement simple.  At Pulsar Measurement, customer support is a core part of what we deliver. Behind every product is a team of real people with the technical knowledge and application experience to help you get the most from your equipment. Whether you need setup assistance, troubleshooting, or expert guidance, we’re here to ensure your systems perform with the accuracy and reliability you expect.

Being a part of TASI Measurement means we have big company perks with a decentralized operating structure that empowers us to remain close to our customers and their needs.

What We Offer:

• Competitive salaries
• 10 paid holidays each year, vacation, sick time and volunteer time
• 401(k) with employer match – immediately vested
• HSA, pre-tax health savings program
• Flexible work schedules that promote a healthy work-life balance
• Top-tier medical, dental, and vision insurance
• Employer-paid life insurance
• Pet Insurance
• Tuition Reimbursement
• Scholarship Programs

Job Summary:

We are seeking a highly organized, driven and proactive Sales Application Engineer to meet and/or exceed our annual sales goals and to ensure customer satisfaction, repeat business, lead generation of new business development and upselling/cross-selling opportunities across the product portfolio.  The ideal candidate will bring proven experience of technical inside sales, lead generation, technical manufacturing & applications product support, with strong troubleshooting, problem solving, relationship & consultative sales skills.

This role reports to the Customer Success & Technical Support Manager and will be part of a collaborative team, working with colleagues in various locations.  The role also works closely with our Sales Team, Customer Service team, Independent Sales Reps, Operations Managers, Product Managers and Engineering, all in support of servicing our customers.

Responsibilities:

• Working cooperatively and constructively with Customer Service Team, Regional and Territory Sales Managers and Independent Sales Reps to meet annual sales goals and to ensure customer satisfaction.
• Developing and maintaining strong technical and applications expertise with all Pulsar products.
• Maintaining expertise with Pulsar’s order entry and technical support systems, as well as accurate record keeping with internal tools like ERP/CRM systems.
• Handling technical support calls and troubleshooting new and existing product installations after sale.
• Preparing quotations and responding to technical inquiries in a timely manner in response to customer requests. Supporting our independent reps in these efforts also.
• Able to read and comprehend engineering specifications and drawings and suggest the appropriate Pulsar products to quote and submit, including pointing out exceptions to the specification.
• Assists service department with technical troubleshooting and product returns as required.
• Providing feedback and assistance to the Product Management Team with respect to the development of sales and technical documentation.
• Provides technical product application guidance to Internal Customers and Stakeholders, including collaborating with Training Coordinator to capture and document FAQs.
• Participates in training seminars for customers and offsite engineering training sessions. 
• Works cooperatively and constructively with the Customer Service Team, Regional and Territory Sales Managers and Independent Sales Reps to meet annual sales goals and ensure customer satisfaction.
• Performs other duties or responsibilities as assigned.

Qualifications:

• A four (4) year technical degree and three (3) + years of related technical product support experience, gained through manufacturing, troubleshooting or design.
• Past technical sales experience in technical sales with strong communication and computer skills.
• Has a strong track record developing and maintaining positive relationships with service customers and sales partners.
• Possess strong written and verbal communication skills.
• Has excellent problem solving, organizational and time management skills.
• Knowledge of industrial and municipal instrumentation is a plus.
• Conversant in using Microsoft Office as well as current MRP, ERP and CRM systems.

• Demonstrates leadership qualities.

Personal Attributes:

• Proactive and resourceful, with a solution-based approach.
• Customer first attitude, with a Curious Mindset.
• Results oriented with high attention to details and accuracy.
• Able to work independently and collaborate effectively with fellow team members.
• Willing to take on tasks as directed and take initiative as appropriate.
• Committed to high standards of quality, customer service, respect and professionalism.

Physical Demands:

• The role involves computer-based tasks, with flexibility to work seated or standing.
• Willingness to travel, as required. Travel could involve overnight stays and air travel.

• Office environment with trips to customer offices, convention centers and construction sites.

Commitment to People and Planet:

TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.

As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.