Sales Assistant, E-Commerce ( Onsite)

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

We are seeking a highly organized and proactive Sales Assistant to support our fast-growing e-commerce business across both Amazon and Shopify platforms. This role bridges sales operations, customer service, and order fulfillment. The ideal candidate has strong attention to detail, excellent communication skills, and the ability to juggle multiple tasks in a dynamic environment.

You will work closely with the Amazon manager and Shopify Store Manager, warehouse/logistics teams, and customer support to ensure smooth day-to-day operations and exceptional customer experience.

Amazon Operations Support

• Monitor product listings, sales trends, and customer feedback.
• Support in planning and executing promotional activities and pricing adjustments.
• Collaborate with the Amazon team on category forecasting and inventory tracking.

Shopify Store Support

• Track and manage orders from placement to delivery, ensuring timely fulfillment.
• Communicate with 3PL partners and warehouses to resolve shipping issues.
• Process RMAs and assist with return/refund coordination.
• Ensure product and customer data accuracy within the Shopify backend.

Sales & Customer Support

• Respond to customer inquiries through Amazon messages and email.
• Support customers with order issues, returns, exchanges, and warranty claims.
• Coordinate with internal teams to resolve technical or shipping-related issues.
• Maintain accurate customer records and assist in managing CRM data.
• Help prepare and maintain sales performance reports.