Sales Assistant

About Found Rental Co. 

As a premier luxury event furnishing rental company, we partner with clients to transform their visions into unforgettable experiences.  Our success is built on a foundation of strong values and a passionate team.   We firmly believe in our mission of creating spaces that inspire and bring comfort.  

Our team lives by five core values, and we are looking for someone who not only understands them, but actively works/lives by them. 

• Collaboration:  Succeed as a team 
• Heart:  Relentlessly care for others
• Authenticity:  Bring our best self
• Integrity:  Do the right thing 
• Reliability: Be dependable

The Role

The Sales Assistant at Found Rental Co. is a detail-driven, team-oriented professional who plays a critical role in supporting the Sales Team and ensuring an excellent client experience.

As a key partner to Account Executives, this role is responsible for maintaining accuracy, organization, and communication across all client orders and internal workflows. The Sales Assistant supports the execution of events from initial inquiry through completion by managing details, coordinating updates, and ensuring all information is accurate and aligned across teams.

With a strong commitment to service and operational excellence, the Sales Assistant helps ensure every client interaction is timely, organized, and reflective of Found’s brand standards. This role requires the ability to balance multiple priorities in a fast-paced, collaborative environment while maintaining a high level of professionalism and attention to detail.

The Found Difference:  Our Core Values in Action 

Collaboration (Succeed as a Team): You act as the vital link between the creative vision of the Sales Team and the logistical execution of the Warehouse.  You don’t work in a silo, you proactively anticipate needs to ensure the entire team wins.

Heart (Relentlessly Care for Others): You understand that behind every order is a significant life event.  You treat every client inquiry and team request with empathy, kindness, and a solution-oriented spirit.

Authenticity (Bring Our Best Self): You are a genuine representative of the Found brand.  You communicate honestly about availability and timelines, ensuring that our "best self" is always the one the client meets.

Integrity (Do the Right Thing): You handle client data, order accuracy, and company resources with the highest ethical standards.  You take ownership of mistakes and correct them with transparency.

Reliability (Be Dependable): You are the "final check" that ensures nothing falls through the cracks.  Whether it is a showroom mockup or a post-event follow-up, your team and your clients know they can count on you.

Key Responsibilities

Sales Team and Client Support:

• Support Account Executives with daily tasks that contribute to client relationships, sales efforts, and revenue generation
• Follow Found Rental Co. communication standards with clients and internal teams, ensuring timely and Found-specific warm and professional communication at all touchpoints
• Assist in managing inbound inquiries and calls, routing communication appropriately
• Provide office coverage and order support when Account Executives are onsite or unavailable
• Support client relationships through responsiveness, organization, and order accuracy
• Support Account Executives in preparing proposals, design decks, and order updates to meet and exceed client expectations
• Maintain a proactive view of the shared team and showroom calendars, providing scheduling and advance preparation support to the Account Executives for on-site meetings
• Maintain a high standard of brand-focused presentation and professionalism in all client-facing environments

Order and Event Support:

• Assist in inputting, updating, and maintaining accurate client orders throughout the event lifecycle
• Review orders for completeness and flag discrepancies or missing information
• Support with maintaining timelines, ensuring all internal and external deadlines, follow-ups, and deliverables are clearly communicated and met
• Organize and maintain event folders, documentation, and client records
• Support Account Executives by coordinating proactive client follow-ups for pending orders, finalizing order details to meet deadlines, and post-event follow-ups ensuring client satisfaction
• Actively support product readiness and inventory execution, including participation in hands-on operational tasks as needed to ensure successful event delivery

Cross-Departmental Coordination:

• Collaborate with Production and Logistics teams to support daily operations
• Communicate client expectations, updates, and priorities clearly across all internal teams, with a focus on meeting internal deadlines to increase operational accuracy and efficiency
• Ensure all internal teams have accurate, up-to-date information for event execution
• Follow all internal core processes and maintain consistent communication with internal teams to promote operational excellence, collaborative efficiency, consistency, and seamless handoffs throughout the order lifecycle
• Contribute to shared team responsibilities and initiatives that support broader team and management needs and priorities, daily operations, client experience, and department effectiveness

Showroom and Pillow Room Ownership:

• Maintain showroom presentation to ensure a consistent client-ready environment
• Support scheduling and preparation for showroom appointments and mockups
• Assist with showroom resets and organization of inventory
• Own pillow room and pillow inventory management, including order organization & pulls, restocking, cleaning & laundry, repair tickets, and maintaining accuracy of selections for orders
• Maintain organization and cleanliness of the pillow room to ensure it is fully stocked and client-ready at all times

Administrative and Operational Responsibilities:

• Complete work with a high level of urgency, accuracy, and attention to detail
• Maintain accurate client records, contracts, and documentation within company systems
• Support Account Executives in tracking pipeline activity, order status, database organization, file management, and system accuracy
• Participate in sales meetings and team collaboration discussions
• Keep Director of Sales informed of key opportunities and challenges
• Provide additional team and management support as needed, contributing to special projects, operational needs, and evolving business priorities
• Actively participate in maintaining shared spaces and resources to support overall team functionality and the client experience

Qualifications

• Strong attention to detail with excellent organizational and time management skills
• Strong verbal and written communication skills with a professional and service-focused approach
• Ability to prioritize workload, adapt quickly, and perform in a fluid and fast-paced environment
• Proactive, positive, and solution-oriented mindset
• Ability to collaborate effectively across teams
• Reliable and consistent in follow-through and execution
• Ability to work independently while supporting team priorities
• Interest in design, events, or hospitality is required
• Familiarity with Found Rental Co.’s product offerings is a plus

Sales Assistant Traits We Value

• Client Focused: Supports strong relationships through a high level of service and responsiveness
• Support Driven: Finds satisfaction in helping others succeed
• Detail Oriented: Catches the small things that make a big difference
• Highly Organized: Effectively manages multiple tasks, timelines, and priorities
• Strong Communicator: Builds rapport and ensures clarity across clients and internal teams
• Collaborative Team Player: Works effectively across departments in a proactive, positive, and adaptable way, contributing to team success
• Resourceful: Takes initiative, solves problems, and adapts to changing needs
• Reliable: Follows through consistently and can be counted on
• Accountable: Takes ownership of deadlines and outcomes
• Product Knowledge Enthusiast: Has a passion for learning and representing Found’s offerings

Benefits & Compensation 

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• Paid time off and company holidays
• 401K Retirement Plan
• Mental Health services

Pay Range:  $25-29 per hour 

Equal Opportunity Employer

Found Rental Co. is an Equal Opportunity Employer (EOE).  We are committed to a diverse and inclusive workplace and prohibit discrimination and harassment of any kind.  Found Rental Co. affords equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, citizenship, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by law.  We encourage applicants of all ages, genders, and backgrounds to apply.

Found Rental Co. is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.  If you need assistance or an accommodation due to a disability, please contact us at 714-888-5811 for assistance.

Our commitment to being an EOE aligns directly with our core values of Heart and Collaboration. We believe that diverse perspectives fuel inspiration and bring comfort, making our company stronger and better able to serve our clients.