Billing, Channel Sales, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Collection, Detail Oriented, Emerging Technology, Inside Sales, Marketing, Negotiation Skills, Oracle, Order Management, Order Processing, Organizational Skills, Point of Sale (POS) Hardware, Purchasing/Procurement, Radio Frequency Identification (RFID), Reseller Channel, Resolve Customer Issues, Sales, Sales Support, Service Delivery, Systems Administration/Management, Technical Support, Time Management, Value-Added Resellers (VAR), Wireless Products
Company Overview
BlueStar is a leading global solutions-based distributor of point-of-sale, bar-coding, data collection, radio frequency identification (RFID), and wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers.
Job Description
BlueStar is seeking an energetic and motivated Inside Sales Assistant to support our multi-state West Coast Territory based in Orange County, California. This position plays a key role in supporting the sales team and delivering exceptional service to our reseller partners.
Essential responsibilities include
- Process customer orders, quotes, and order tracking requests accurately and efficiently
- Handle inbound customer inquiries and provide timely support
- Communicate product information and solutions to customers in a clear and professional manner
- Collaborate with internal departments including sales, credit, billing, order entry, returns, technical services, purchasing, and marketing
- Learn and maintain knowledge of emerging technologies related to Auto ID scanning, POS hardware, digital signage, and mobility computing
- Support reseller partners with product selection and general sales assistance
- Utilize Oracle Order Management and CRM systems to manage customer accounts and transactions
Qualifications and Experience
- Experience in distribution and/or channel sales environments preferred
- Experience within the Auto ID scanning, POS, digital signage, or mobility marketplace is highly desirable
- Familiarity with products from Zebra, Honeywell, Datalogic, Posiflex, Elo, Samsung, Sharp, Philips, HP, Epson, Star, and Citizen is a plus
- Oracle Order Management and CRM experience preferred
- Associate degree or equivalent work experience
- Excellent customer service, communication, and negotiation skills
- Strong organizational skills with high attention to detail
- Proficiency in Microsoft Office and related software applications
Equal Opportunity Employer/Veterans/Disability.