Sales Assistant Manager

Company Description James & Sons Fine Jewelers is one of the largest family-owned jewelers in the Chicagoland area, proudly serving customers since 1964. The company is known for exceptional jewelry pieces, fine timepieces, and personalized service for every occasion. With locations in Naperville, Orland Park, and Schererville, teams of experienced professionals help customers select meaningful items to celebrate life’s milestones. Each store offers on-site watch and jewelry repair, reflecting a strong commitment to craftsmanship and customer care. Team members are encouraged to embody “the James & Sons way,” focusing on integrity, expertise, and memorable customer experiences.

Role Description The Sales Assistant Manager is a full-time, on-site role based in Naperville, IL. This role supports the Store Manager in driving sales performance, delivering excellent customer service, and maintaining high standards of store presentation. Day-to-day responsibilities include assisting clients with jewelry and timepiece selection, managing sales transactions, overseeing merchandising and inventory accuracy, and helping coordinate promotional activities. The Sales Assistant Manager also contributes coaching, and training, ensuring team members follow company policies and provide consistent, high-quality service. This position works closely with the leadership team to meet sales targets, uphold brand values, and foster a positive, collaborative work environment.

Qualifications

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• Customer service and sales skills, including the ability to build rapport, understand customer needs, and close sales respectfully and effectively.
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• Retail operations skills, such as cash handling, POS system use, inventory awareness, and attention to visual merchandising and store presentation.
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• Team leadership abilities, including coaching, mentoring, delegating tasks, and supporting performance management under the guidance of store leadership.
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• Communication and interpersonal skills, with clear verbal and written communication and the ability to work cooperatively with diverse colleagues and customers.
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• Organizational and problem-solving skills, including time management, prioritizing multiple tasks, and handling customer issues professionally.
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• Interest in fine jewelry and timepieces, with a willingness to learn product knowledge and share it confidently with customers.
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• Previous retail or customer-facing experience; supervisory or lead experience in a retail environment is preferred.
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• Ability to work on-site in Naperville, IL, including evenings, weekends, and holidays as needed.
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• High school diploma or equivalent required; additional education in business, retail management, or related fields is a plus.
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