Sales Assistant

Job Description: Sales Assistant

Location: Millis, Massachusetts

Company: FKN Systek, Inc.

Position Summary FKN Systek is seeking a detail-oriented, proactive Sales Assistant to serve as the internal operational anchor for our manufacturing and sales office. In this role, you will provide critical support to our sales pipeline, manage customer inquiries regarding our PCB depanelizers and assembly tools, and oversee daily administrative workflows to keep our facility running efficiently.

Key Responsibilities

• Sales Support & Order Processing:
• • Process incoming quote requests, product inquiries, and orders for linear blade depanelizers, routing systems, replacement blades, and assembly tools.
  • Coordinate closely with internal production and technical teams to ensure timely order fulfillment, equipment repairs, and spare-part deliveries.
  • Maintain and update customer records, accounts, and lead pipelines within the company database/CRM system (such as Zoho).
• Customer Service & Technical Communications:
• • Act as a primary point of contact for clients, handling routine questions regarding product specifications, pricing, and shipping statuses.
  • Filter complex engineering or application inquiries (regarding V-scored boards, tab-routed panels, or custom tooling) and route them efficiently to technical management or engineering staff.
• Office Administration & Marketing Coordination:
• • Manage general day-to-day office operations, correspondence, invoicing workflows, and vendor coordination.
  • Assist with digital outreach and marketing efforts, including managing subscriber lists (via Constant Contact) and digital updates.
  • Support trade show preparation, documentation organization, and administrative tasks for management.
  • Qualifications & Skills
• Experience: 2+ years of administrative, customer service, or inside sales support experience—ideally within a manufacturing, industrial, or B2B technical environment.
• Communication: Exceptional verbal and written communication skills for professional client correspondence.
• Technical Aptitude: Comfort navigating technical product terminology, basic database/CRM tools, and standard office software (Microsoft Office or Google Workspace).
• Organization: Strong multi-tasking abilities, acute attention to detail, and a proactive, problem-solving mindset.Compensation & Benchmarks (Greater Boston / MetroWest Area)
• Hourly Rate: Starting Pay $25.00 (commensurate with direct manufacturing or industrial sales support experience).
• Hours: Monday to thursday 9:00 to 4:00 (28 Per Week)

FKN Systek designs and manufactures Depanelizers for the Electronic Assembly Industry.