The Sales Assistant (SA) is the face of Yaxin Flexible Packaging’s southern California office, advocating on behalf of Yaxin’s clientele, to ensure customer success. The hub of our US office, the SA works to identify, build, and nurture relationships from the inside. The SA is on the phone, managing email, assisting customers with product and order status questions – as well as being a point-of-contact to resolve the occasional mistake. You’ll get to know our product line and become an expert at advising customers.
Duties and Responsibilities
Office Management
Daily presence in Tustin office
Manage tradeshow equipment and coordinate logistics for shows
Arrange / coordinate meetings with prospects and clientele
Work directly with owner on any special projects
Customer Service
Owner of the post-sales process, from receipt of purchase order through shipment of product
Assist sales team with the quoting process
Maintain sample and sales literature inventory
Prepare and ship samples, working directly with customers and the Yaxin sales team
Administration
Work within the company CRM to ensure system is always current
Leverage Microsoft / CRM to build scalable support system for Tustin team
Review, simplify and standardize all forms across the sales process·
Preferred Qualifications
Experience in the Packaging Industry
A sound understanding of multi-layer packaging
Sales Experience (doesn’t have to be industry specific)
The ability to communicate effectively
Experience using Microsoft systems (Word, Excel, PowerPoint)
The ability to read, write, and perform basic math