Company Conformance Statements:
In the performance of their respective tasks and duties all employees are expected to conform to the following:
• Perform quality work within deadlines, with or without direct supervision.
• Interact professionally with other employees, guests and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Follow all rules, policies and safety guidelines for tasks/job.
• Perform any additional tasks as required.
Position purpose: To provide excellent customer service to our customers.
Responsibilities/Duties/Functions/Tasks: (material responsibilities and essentials duties)
- Greet and acknowledge every guest
- Demonstrate solid product knowledge
- Maintain an awareness of all product information, merchandise promotions, and advertisements
- Demonstrate friendly and helpful service to all customers consistently
- Suggest additional items to the customer
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers, including scanning or inputting barcodes
- Ring each item on the correct key
- Minimize cash discrepancies so they do not exceed +/- $5.00 per day
- Thank all customers at the end of each transaction
- Handle difficult/challenging situations with a high level of professionalism
- Meet or exceed Chevron's customer service standards
- Assist in floor moves, merchandising, and display maintenance
- Stock the floor as needed
- Complete housekeeping tasks as needed
- Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention
The responsibilities and duties are not limited to those mentioned above.
Qualifications: (minimum educational and experience qualifications, required proficiencies with specialized knowledge, required certifications, etc.)
- Have basic math skills
- Able to follow verbal and written instructions
- Able to independently evaluate current conditions against standard and perform tasks necessary to bring areas to standard.
Special Position Requirements: (Any hazard, risk, security issue or related special conditions which apply to the position, i.e. chemicals used, equipment used, cash handling, etc.)
- Cash handling is required. Cash discrepancies must not exceed +/- $5.00 per day.
- Hazardous Material Training, Propane Dispensing Training
- Some exposure to cleaning products, (bathroom and toilet cleansers, window cleaners, wax, wax stripper, graffiti remover, paint remover etc), paint, and other chemicals is required.
Equipment used: Hot beverage equipment, CO2 tank replacement
Work Requirements: [Actual physical work required, i.e. standing at cash register, loading items onto shelves, sitting, working at a computer, etc – include approximate amount of time per day-- N (Never), O (Occasionally up to 3 hrs per day), F(Frequently, 3 – 6 hrs per day), C (Constantly, 6 – 8+ hrs per day), based on 8 hour shift.)]
- Standing/walking (working at cash register) – C
- Lifting up to 10 lbs – F
- Driving motorized vehicle (golf cart, forklift) - N
- Repetitive pushing/pulling (scrubbing, wiping, mopping, sweeping, scraping, hosing) – C
- Climbing, working from ladder or stepstool – O
- Bending/stooping (merchandising, stocking etc) – C
- Kneeling (cleaning toilets, floors, stocking, merchandising, etc) - O
- Lifting over 10 lbs (stocking, merchandising, cleaning) – F
- Reaching (stocking, merchandising, cleaning walls, windows, mirrors, etc) - O
- Overhead work (stocking, merchandising, cleaning walls, windows, changing light bulbs, etc.) - O
- Other tasks, including minor maintenance and/or repair – O
- Receiving Merchandise - O
- Merchandising/ Stocking items – C
- Working at a computer - N
(Tasks vary by day, not all tasks are performed every day)
Preferences: [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, college degree)]
Bilingual: English and Spanish
Able to read and write English
PART-TIME EMPLOYEE BENEFITS:
- PAID SICK LEAVE (PSL) - Part-time and Seasonal employees begin accruing PSL at a rate of one hour for every 30 hours worked. Employees cannot use PSL until after their 90 days of employment.