Job Description
Sales Associate
Setting/Hours: Hybrid - 2 Days Remote | Full-time
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team.
Position Summary
We are seeking a customer-focused Sales Associate to support order management, procurement, and customer service activities within a collaborative industrial distribution environment. This role works closely with Inside Sales, Purchasing, Accounting, Warehouse, suppliers, and customers to ensure accurate order processing, timely product delivery, and exceptional customer service. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where collaboration and problem-solving are essential.
Key Responsibilities
Manage and prioritize customer orders to ensure timely and accurate order entry.
Process customer purchase orders and coordinate procurement activities to fulfill customer requirements.
Monitor and expedite customer orders and supplier purchase orders to meet delivery commitments.
Troubleshoot order, supply chain, and delivery issues while coordinating resolutions with suppliers and internal teams.
Partner with Accounting on new customer setup, credit/rebill requests, invoicing questions, and order-related issues.
Process orders from individual and shared team queues while maintaining high levels of accuracy.
Communicate with customers, suppliers, and internal departments regarding order status, delivery updates, and issue resolution.
Build and maintain strong working relationships with supplier customer service teams and internal stakeholders.
Monitor and respond to shared team inboxes to support customer inquiries and order processing.
Collaborate with the Inside Sales team to proactively identify and resolve potential order delays or customer concerns.
Assist with office administrative duties, including answering phones, greeting visitors, coordinating meetings, and supporting daily office operations.
Utilize ERP/business systems to accurately manage order processing and customer information.
Some college coursework or equivalent combination of education and relevant work experience.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Excellent written and verbal communication skills.
Customer-focused with strong interpersonal and relationship-building abilities.
Collaborative team player with a proactive approach to problem-solving.
Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Experience using ERP or business operations software.
Previous experience with IFS ERP software is a plus.
Preferred experience of 24 years supporting customers, purchasing, accounting, vendors, or order management functions.
Detail-oriented professional who enjoys providing exceptional customer service.
Strong multitasker capable of managing competing priorities while maintaining accuracy.
Effective communicator who builds positive relationships with customers, suppliers, and internal teams.
Self-motivated problem solver who proactively addresses challenges and follows through on commitments.
Adaptable team player who thrives in a collaborative, office-based environment and is eager to learn and grow within the organization.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
#SHARED
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
- Accountingunmatched
- Administrative Skillsunmatched
- Billingunmatched
- Business Operationsunmatched
- Business Solutionsunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- ERP (Enterprise Resource Planning)unmatched
- Establish Prioritiesunmatched
- Identify Issuesunmatched
- Inside Salesunmatched
- Interpersonal Skillsunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Operational Supportunmatched
- Order Deliveryunmatched
- Order Managementunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Plan Meetingsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Purchase Ordersunmatched
- Purchasing/Procurementunmatched
- Salesunmatched
- Sales Supportunmatched
- Supply Chainunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Vendor/Supplier Relationsunmatched
- Warehousingunmatched
- Writing Skillsunmatched
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