Job Title: RETAIL ASSOCIATE
Location: Corpus Christi, Texas
Department: Corporate Owned Store
Status: Regular, Part-Time
Direct Reports: 0
FLSA Category: Non-Exempt
Reports to: Store Manager
Relevant Work Experience: 6+
POSITION SUMMARY:
The Retail Associate works directly with customers and consistently demonstrates a high level of customer service.
ESSENTIAL FUNCTIONS:
• Provide excellent customer care including greeting and sampling every customer, informing every customer of store promotions, and demonstrating knowledge of product. • Take phone and in-person orders from customers and fulfill product orders. • Operate cash register in an accurate manner, ensuring proper and consistent usage of discount and promotion buttons, and maintaining accurate cash and sales balances. • Stock, merchandise, and rotate product to ensure quality standards and sufficient supplies are maintained. • Cook and/or hand dip store made product to meet store requirement and order demands. • Perform cleaning duties in compliance with food safety standards and to demonstrate a high level of store appearance and cleanliness. • Miscellaneous department related tasks as assigned.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
Ability to demonstrate positive moral and attitude and demonstrate a high level of customer service at all times.
Must be able to carefully follow written and/or verbal instructions.
Must be able to follow cooking instructions.
Must be able to visually inspect product and supplies to meet quality standards.
Must work well under pressure and meet deadlines.
Must be able to move throughout the shift including behind customer counters, around cooking tables and in stock room, frequently lift up to 25 pounds, occasionally lift up to 50 pounds, bend, reach away from the body and above waist level, and grasp small objects, with or without reasonable accommodation.
Ability to run cash register and handle all forms of payment in an accurate manner.
Rocky Mountain Chocolate Factory is an international franchisor, confectionery manufacturer and retail operator in the United States, Canada, Philippines, Japan, South Korea, and the United Arab Emirates. The Company is based in the charming historical town of Durango located on the western slope of the Rocky Mountains in southwestern Colorado. From its 53,000 square foot factory, the Company manufactures an extensive line of premium chocolate candies and other confectionery products to supply its many franchise locations, delivered fresh by its fleet of refrigerated trucks.
The factory typically produces approximately 300 chocolate candies and other confectionery products, using proprietary recipes developed primarily by its master candy maker. These products include many varieties of clusters, caramels, creams, meltaways, truffles and molded chocolates. Individual stores prepare a variety of caramel and candy apples, fudge, chocolate items and confections in full view of the customer using traditional cooking utensils such as copper kettles on gas-fired stoves and marble slab cooling tables.
In 1985 the Company went public and is now traded on the NASDAQ exchange under the symbol "RMCF".