Sales Associate / Customer Service Representative

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

Sales Associate / Customer Service Representative Benefits:

• Competitive compensation plan 
• Paid Time Off, vacation and sick
• Free monthly services
• Membership sales bonus
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

Sales Associate / Customer Service RepresentativeQualifications:

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Essential Job Functions

Lead client experience from check in to check out ensuring Drybar standards are upheld
Check clients in and out through Booker
Maintain highest degree of ethics when handling client payments and Stylist tips/commissions
Troubleshoot any Booker issues and make changes to client profiles when needed
Manage Phones and ensure all Voicemail messages are answered in a timely fashion
Elevate scheduling concerns to Customer Service team when necessary
Check notes section of Booker for any special client requests

Manage shop flow including pairing clients with Stylists and managing break schedules for Stylists in the absence of or by request of the Shop Manager
Serve complimentary beverages to our clients
Maintain shop cleanliness
Restock retail displays and maintain display cleanliness
Merchandising and inventory projects as assigned
Provide exceptional service
Create a bar-like atmosphere by engaging with clients and team members
Maintain clear communication with shop management about overall shop operations
Sell products, tools, and memberships
Maintain punctuality for all scheduled and picked up shifts and come to work prepared for the job
Contribute to a positive shop atmosphere
Attend any mandatory shop meetings
Uphold Drybar’s 10 Core Values
Side work and cleaning duties
Other duties and projects as assigned

Job Competencies - Knowledge, Skills & Abilities

Strong communication skills
Teamwork oriented mindset with a “can do” attitude
Ability to work at a sustained, fast pace
Excellent problem solving and troubleshooting skills
Track record in providing over-the-top, amazing customer service!
Ability to multitask with ease

Frequently required to stand and/or walk for duration of shifts
Integrity and trust
Has the technical ability and skills to operate a point of sale system
Problem solver – use logic and support resources to solve problems at the front desk

Maintains professional demeanor under pressure
Motivated, enthusiastic, and reliable