Sales Associate

Company Description Helzberg Diamonds has been dedicated to care, craft, and exceptional service since 1915, building a legacy of promises kept and quality delivered. The company’s success is rooted in total commitment to customers, associates, and core values of quality, integrity, respect, and passion for the business. Helzberg stores offer a fun, welcoming environment where team members take pride in creating memorable experiences. Associates are encouraged to grow their careers in a supportive, values-driven retail organization.

Role Description The Sales Associate role is a full-time, on-site position based in Glendale, CA. In this role, the Sales Associate engages customers on the sales floor, listens to their needs, and recommends jewelry and services that align with their preferences and budgets. Daily responsibilities include presenting merchandise, explaining product features and warranties, handling sales transactions, and maintaining accurate records at the point of sale. The Sales Associate also assists with visual merchandising, keeps displays and work areas clean and organized, and helps with inventory tasks such as receiving, tagging, and counting product. This role collaborates closely with store leadership and teammates to meet individual and store sales goals while delivering a welcoming, inclusive experience to every customer.

Qualifications

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• Customer service and interpersonal skills, with the ability to build rapport, listen actively, and create a positive in-store experience.
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• Sales and retail skills, including consultative selling, product presentation, and experience working toward sales goals or KPIs.
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• Communication skills, with clear verbal communication, professional phone etiquette, and the ability to explain product features and policies.
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• Organization and attention to detail for handling transactions, managing inventory, and maintaining clean, appealing displays.
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• Basic math and computer skills for processing sales, using point-of-sale systems, and completing routine retail paperwork.
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• Ability to stand for extended periods, move merchandise safely, and work a flexible schedule including evenings, weekends, and holidays.
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• Previous experience in retail, jewelry, or luxury goods sales is preferred but not required; a strong interest in jewelry and gemstones is a plus.
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• High school diploma or equivalent; commitment to learning Helzberg products, policies, and values through ongoing training.
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