Job Title
Senior Retail Guest Experience Specialist
Job Overview
As a Senior Retail Guest Experience Specialist at Bob's Discount Furniture, you are more than just a sales associate-you're a trusted advisor, a customer champion, and a team leader on the showroom floor. You'll guide customers through a service-first shopping journey, help them find beautiful home solutions, and represent The Bob's Way in every interaction. This role offers the opportunity to develop leadership skills, drive sales performance, and grow with one of the fastest-growing furniture retailers in the country.
This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a strong customer focus, sales acumen, teamwork, and a drive for continuous learning and improvement. If you love building relationships, exceeding goals, and delivering a world-class guest experience, this is the role for you.
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Customer service and relationship building
Consultative selling and product presentation
Sales performance and goal achievement
Leadership presence and team collaboration
Conflict resolution and guest issue handling
Communication and active listening
Use of digital tools and financing systems (e.g., tablets, CRM)
Process execution and showroom readiness
Preferred Competencies & Skills
Experience in commission-based or customer-facing sales
Previous customer service or retail experience
Exposure to peer leadership or training
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
National Medical, Dental, and Vision Insurance
Paid Time Off: Vacation, Personal Days, Sick Leave, Holidays, Work Anniversary-and Your Birthday!
401(k) Profit Sharing Plan with a generous company match
Employer-paid Life Insurance and voluntary life coverage
Pet Insurance and financial wellness resources
Tuition Reimbursement and employee scholarships
On-demand learning and leadership development via Workday Learning
Generous Employee Discount on Day 1, plus Hays Perks merchant discounts
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!
Minimum Qualifications
Ability to engage customers and deliver exceptional service
Track record of achieving or exceeding sales goals
Effective team collaboration and leadership potential
Must be at least 18 years old to be considered for employment
Physical Demands
Must be able to stand, walk, and move about the store for extended periods
Ability to lift, push, or pull up to 25 lbs. without assistance; up to 50 lbs. with or without reasonable accommodation
Frequent bending, twisting, reaching, and other physical activity throughout the day
Ability to sit or stand continuously to complete assigned tasks
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or working with us, you are valued, appreciated, and free to be who you are. We are committed to creating a space as diverse as the communities we serve.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay:$20.00 - per hour
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Bob's Discount Furniture is an everyday value furniture and bedding retailer with over 80 showrooms in 15 states in the Northeast, Mid-Atlantic and now growing in the Mid-West! The company was founded in 1991 on the principal of providing unsurpassed values. Honesty and integrity are the hallmarks of the Bob's Way of doing business - a philosophy that applies to customer, co-worker, vendor and community relations.
All of our stores feature a complimentary cafe with gourmet coffee, ice cream, fresh baked cookies and candy. Since 1991, Bob's has built strong customer loyalty by offering a vast selection of fashionable and affordable furniture that surpasses "discount" expectations. We are committed to supporting communities where our stores are located through Bob's Discount Furniture Charitable Foundation and Bob's Outreach program. The company and our staff support hundreds of nonprofit organizations with sponsorships and charitable contributions, and every year Bob's donates more than $100,000 to schools and more than $1.5 million to charities.