Job Title: Sales Associate
Reports To: Store Manager, Assistant Manager
Pending FLSA Status: Non-Exempt
Travel: Occasional travel may be needed
Summary
Upholds the Core Values as set forth by Laskowski Ace Hardware. Primary responsibility for all positions is to Amaze Every Customer Every Time. The Sales Associates are responsible for engaging with customers, determining their needs and ensure those needs are met. Helping in the aisle is just the beginning! As an Ace team member, we embrace and appreciate gratitude, integrity and humility.
Essential Duties and Responsibilities
The essential duties and responsibilities will include the following. Other
tasks may be requested by management.
- Greet and offer assistance to customers as soon as you encounter them.
- Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
- Assist customers with finding products in assigned departments, or storewide, and provide needed advice or information. Inform managers of products customers are asking for that we do not carry.
- Watch for shoplifters and act, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
- Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
- Always wear your radio and headset to effectively communicate with other associates or management. Must have on your name tag, clean vest or Ace labeled attire at all times.
- Solve problems and propose solutions to customers.
- Maintain awareness of weekly and monthly sales/advertisements to inform customers about special sales.
- Make price changes on merchandise according to price change sheets designated by Management team.
- Remove sale prices and promotional displays, etc and post current promotional signage.
- Assist customers with the handling of large or heavy items as well as outdoor carryout orders.
- Screen repair, cut pipe, glass, shades, make keys, filling propane, mixing paint etc. may be required.
- Assist customers with complaints unless they require a manager.
- Review and follow company policies and procedures.
- Cooperate with others and work well as part of a retail team.
- Attend store meetings, training sessions, etc. arranged by the company.
- Provide and accept constructive suggestions and instructions.
- Fronting, stocking, and merchandising products.
- Lift, move and handle boxes of merchandise/fixtures throughout the store.
- Help maintain a clean and safe work environment.
- Knowledge of retail hardware products along with a willingness to learn.
- Promote Ace Rewards and Lurie Children’s Hospital campaigns.
- Grow and support our business customer partnerships.
- Help unload incoming trucks and put away merchandise (as arranged by management).
- Maintain your assigned department: Keep clean, organized and fully stocked.
- Routinely verify inventory accuracy and assist in making necessary corrections and let management know right away of any discrepancies.
Required Knowledge,
Skills and Abilities
Customer satisfaction-oriented
Attention to detail
Solid team player with excellent interpersonal skills with a strong willingness to learn
Bilingual (Spanish) verbal and written communication skills a plus
At least 18 years old
Ability to lift at least 50lbs
Excellent problem-solving skills
Knowledge of company systems and procedures
Positive attitude
Pay & Perks
- Ace Hardware Employee Perks
- 401K Benefits
- In-Store Discount
- Access to PerkSpot – an online discount service! Discounts for food, restaurants, cell services, electronics, entertainment, books, toys and more from well-known and local retailers
- Employee Assistance Program
- Get your steps in daily
Work/Life
Balance
- Shorter weekend and weekday hours compared to our competitors
- Family-friendly environment
- Schedule posted two weeks in advance, so you can plan ahead
Learn, Develop, & Grow with us
- Strong training program that will empower each associate, all while growing their knowledge of the Hardware Industry!
- Lifelong skills in “Do It Yourself” projects for your home or your family’s home
- Educational Tuition & Development Reimbursement
Ace Hardware is an Equal Opportunity Employer.
This means that we consider all applicants for employment and employees eligible for
employment without regard to race, marital status or civil union status,
gender, age, color, religion, national origin, veteran status, mental or
physical disability, sexual orientation and/or any other characteristic
protected by law.
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Holidays
Benefits
- Employee discount
- 401(k)
- Other
- Flexible schedule