Sales Associate - Hassett Hardware

Job Description: Sales Associate

The primary responsibility of this role is to deliver excellent customer service, including, but not limited to - cashiering, putting out stock, and customer service. Hassett Hardware strives to create a workplace culture that embodies our Core Values: In it Together, Every Customer Every Time, Do the Right Thing Not the Easy Thing, and Communication Makes or Breaks Us.

The major responsibilities for this position include:

• Greet customers by asking the magic question: “What can I help you find today?”
• Maintain the department and aisles you are responsible for on a daily basis.
• Ensure that the department you are responsible for is performing (on a weekly basis) to the expectations of the Store Manager.
• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards. 
• Maintain awareness of all promotions and advertisements. 
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
• Assist in the training and development of peers. 
• Actively participate in daily huddle meetings. 
• Uphold merchandising and store cleanliness standards. 
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized. 
• Aware of and able to respond to safety issues. 
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders. 
• Solicit customers to open an Ace Rewards card. 
• Answer customers’ questions and provide information on procedures and policies. 

Minimum Requirements

The minimum requirements for this position include:

• Experience: Sales and marketing experience with retail programs, establishing relationships, and working with customers 
• Skills/Knowledge: Knowledge of retail computer systems, MS Word, and Excel is a plus. 
• A commitment to service excellence and customer satisfaction 
• Solid team player with excellent interpersonal skills 
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task 
• Ability and willingness to work flexible hours including evenings, weekends,and holidays to meet the needs of the business 

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for 8+ hours per day
• Ability to bend, lift, crouch, squat and climb
• Ability to lift 60 pounds

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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