Sales Associate III

TAPESTRY (UTAH), INC.

LEHI, UT

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JOB DETAILS

SKILLS

Apache Tapestry, Coaching, Cross-Selling, Customer Relations, Data Collection, Diversity, English Language, Global Branding, Housekeeping/Cleaning, Loss Prevention, Operations, Organizational Skills, Performance Metrics, Product Management, Retail, Retail Sales, Revenue Growth, Sales, Sales Closing Skills, Sales Support, Style Guide, Team Player, Training Program, Transaction Processing/Management, Up-Selling, Visual Merchandising

LOCATION

LEHI, UT

POSTED

1 day ago

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Sales Associate is the frontline ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxuryretail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue. Key Responsibilities * Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards. * Build lasting client relationships through personalized styling, product expertise, and fashion advice. * Drive sales through cross-selling, upselling, and tailored recommendations. * Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases. * Develop and execute personal sales plans; meet or exceed individual and team KPIs. * Source new customers, maintain relationships, and follow up to close sales. * Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs. * Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards. * Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures. * Process transactions efficiently (purchases, returns, exchanges, online pickups). * Support inventory cycles: receive shipments, stock shelves, and manage product movement. * Assist teammates in functional areas as required. * Foster a collaborative, trust-based environment; encourage team performance. * Participate in brand initiatives, training programs, and inclusion activities. * Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor. Required Qualifications * 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered * Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets. * Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom. * Strong English proficiency. * Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred) * Ability to work in a... For full info follow application link. Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citiz enship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

About the Company

TAPESTRY (UTAH), INC.

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