Sales Associate / Key Holder

The Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The Aubuchon Difference" every day as a true market differentiator. We are a high-performing, family company looking to expand our team with people who have Passion for the work we do and the Humility to learn and grow with us!

Job Requirements

The Senior Sales Associate serves as a teamlead within the store, supporting daily operations, customer service excellence, and team development. This role builds on foundational store responsibilities by adding leadership, operational oversight, and advanced technical expertise. As a key holder, this position plays a crucial role in store opening and closing, enforcing safety protocols, and mentoring team members. If you have a passion for customer service and leadership, this is a great opportunity to grow within the Aubuchon Company!

• Provide world-class customer service, building relationships and understanding customer needs through the Aubuchon Difference.
• Offer advanced product knowledge, guiding customers through complex projects and recommending complete solutions.
• Actively seek out opportunities to upsell and cross-sell products to enhance customer satisfaction and meet sales goals.
• Promote the loyalty program, in-store events, and monthly promotions to increase customer engagement.
• Handle escalated customer concerns professionally, resolving issues or escalating to management as needed.
• Accurately process sales and returns using the POS system.
• Manage cash handling processes, including deposits, drawer reconciliation, and safe counts.
• Train, mentor, and guide Sales Associates/Cashiers on operational processes, customer service, and product knowledge.
• Perform hands-on tasks such as filling propane, cutting keys and glass, repairing screens, and operating forklifts.
• Maintain inventory levels and assist with restocking to keep a clean, organized, and fully stocked sales floor.
• Fulfill online orders promptly and accurately, ensuring customer satisfaction with in-store and curbside pickups.
• Assemble products for in-store displays and customer orders.
• Identify and address safety concerns, ensuring a secure environment for customers and associates.
• Adhere to all company policies, safety regulations (OSHA, state-mandated), and Aubuchon's Core Values.

• Open and close the store, ensuring all security and safety procedures are followed.
• Serve as Leader on Duty (LOD), overseeing daily store operations in the absence of store leadership.
• Manage daily key tasks, ensuring timely follow-ups and updates within Asana.

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• 2+ years of retail or hardware experience required.
• Leadership or key-holder experience preferred.
• Willing to obtain forklift and propane certification within 90 days of hire (training provided).
• Strong interpersonal and communication skills to lead and motivate a team.
• Proficiency in basic math for transactions, inventory management, and project estimations.
• Ability to operate tools and machinery, including key-cutting machines and forklifts.
• Strong organizational skills and attention to detail.
• Weekend availability and flexibility to adapt to business needs.
• Must be able to lift up to 50 lbs., with frequent lifting/carrying of up to 25 lbs.
• Ability to stand, walk, bend, twist, push, and reach throughout shifts.
• Must be able to pass a motor vehicle record check if driving is required.
• Comfortable working in an animal-friendly environment (accommodations available upon request).

• 401(k) with Match Program - Available Day 1
• PTO Awards starting at 80 hours and increases with seniority
• 4 Paid Holidays
• Medical, Vision, Dental Insurance
• Company Funded - HSA/HRA Program
• Short Term Disability
• Company Paid Life Insurance
• Wellness Program - Earn $300 annually
• Team Member Assistance Program and Fund
• Discounted Pet Health Insurance
• Gym Reimbursement
• Tuition Reimbursement Program
• Training and Growth Opportunities
• Team Member Discounts at all locations
• Company Discount Program for Tickets, Electronics, Vacations, and more!
• Pay ranging from $17.00 to $19.00 per hour