Horologio is a premier multi-brand luxury watch boutique representing over 15 prestigious Swiss watchmakers. We are seeking a high-performing Sales Associate with a passion for fine timepieces, luxury service, and relationship-based selling. This role is responsible for delivering an elevated client experience, achieving individual sales goals, and building long-term client relationships through exceptional service, product knowledge, and CRM discipline.
Key Responsibilities
Client Experience & Relationship Building
Deliver a personalized, luxury client experience from greeting through post-sale follow-up
Build, manage, and grow a personal client book using CRM best practices
Conduct consistent outreach and follow-up to nurture long-term client relationships
Sales Performance
Achieve and exceed individual sales targets and KPIs
Utilize consultative selling techniques to recommend appropriate timepieces across multiple brands
Accurately process sales, special orders, deposits, and service transactions
Product Knowledge
Maintain in-depth knowledge of all brands, collections, and complications carried by Horologio
Clearly articulate brand heritage, craftsmanship, and technical features
Stay current on new product launches and industry trends
Operational Excellence
Maintain immaculate personal presentation and uphold luxury grooming standards
Ensure showcases and sales floor meet brand and visual merchandising standards
Accurately document client interactions and preferences in CRM systems
Work collaboratively with team members and leadership to achieve boutique goals
Requirements
Qualifications
Required
Minimum 2 years of sales experience in luxury retail or high-end client-facing environments
Proven ability to build and maintain long-term client relationships
Strong communication, presentation, and interpersonal skills
Goal-oriented with a demonstrated ability to meet or exceed sales targets
Comfortable using CRM and POS systems
Ability to work flexible schedules, including weekends and holidays
Preferred
Experience selling luxury watches, fine jewelry, or premium consumer goods
Knowledge of Swiss watchmaking or horology
Experience working in a multi-brand luxury environment