We provide our community with the best locally owned and operated
hardware store shopping experience including the best service and best brands
at competitive prices.
Sales Associate
Upholds
the Core Values as determined by the management team. Primary responsibility
for all positions is to Amaze Every
Customer Every Time. Sales associates are responsible for engaging the
customer and determining their needs and project requirements.
Essential Duties and Responsibilities
Help put away
merchandise. Maintain your assigned department:
Keep clean, organized, and fully stocked.
Execute the
daily operational, day-to-day goals and priorities assigned by store management
displaying a “Speed is Life” attitude. Move with a sense of urgency while
paying attention to the details.
Cooperate
with others and work well as part of a retail team, for example actively
participate in daily huddle meetings, share ideas for improvement with
management.
Remove
promotional bin tags from displays, and price tags as required following sales
events, flyers, etc.
Restock
merchandise displays as needed, watch end caps, and side wings.
Handle
special orders for all non-stock items.
It always takes two associates to say “No.” Never tell a customer no without checking
with a floor supervisor, assistant manager, or store manager.
Watch for
shoplifters and take action in line with company policy that will discourage
shoplifting. Excellent customer service
and interaction prevents shoplifting.
Provide the
best possible experience for Every Customer, Every Time by being helpful,
knowledgeable, and friendly.
When you are
not with a customer or cleaning, stand in a main aisle to get the best view of
customers coming into your department.
Walk up and down the main aisles to be sure customers are being assisted
in all departments. Avoid personal
conversations with co-workers on the floor.
Serve
Customers storewide utilizing the S.A.L.E.S. process and provide needed advice
or information, greet customers as soon as you encounter them.
Actively
participate in store communication and initiatives including striving to reach
posted company goals and metrics (e.g., Communication Board, Daily Huddle,
store contests, etc.)
Assist
Customers with simple complaints/concerns; get a manager involved with problems
as needed.
Use the Five
Foot Rule – greet and/or acknowledge all customers within five feet of you all
the time.
Always be
polite and attentive to customers. Make
eye contact and smile. Do not avoid
customers.
Promote the
Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and
use the Magic Question.
Maintain
awareness of all promotions so you can tell customers about special sales.
Always wear
your radio and headset to effectively communicate with other associates or
management.
Assist
customers with large or heavy items as needed.
Offer
customers a shopping basket or Ace bucket for their shopping use.
Assist in the
training and development of peers.
Required
Knowledge, Skills, and Abilities
Able to
communicate professionally with customers and team members.
Ability to
use Epicor Eagle, computer, telephone, and other equipment as needed
Skilled at
providing prompt, friendly and attentive customer service.
Willing to
learn all areas of the store and help train others and proven track record of
being a team player.
Knowledge and
experience of various departments is strongly desired.
A continuous
pattern of regular and prompt attendance is required.
Availability
must be flexible, including days, evenings, weekends, and holidays.
Bilingual
(Spanish) verbal and written communication skills strongly preferred.
Physical
Requirements
The minimum physical requirements
for this position include:
Ability to
stand for an extended period, walk, reach, and bend to perform job duties.
Move and
handle merchandise up to 40 pounds, and fixtures throughout the store, which
entails lifting and performing all functions as set forth.
Job responsibilities may change
based on the needs of the business.
WORK
ENVIRONMENT
The work
environment characteristics described here are representative of those an
associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of this job,
the associate occasionally works near moving mechanical parts. The associate
may work near or in outside weather conditions. The noise level in the work
environment is usually moderate.
I acknowledge that I have reviewed the job description outlined above and agree
that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may
be assigned by my manager or supervisor.
ACKNOWLEDGEMENT
I have read
and acknowledge the duties that are outlined in this document and hereby agree
to the tasks and expectations as provided.
Work schedule
- Weekend availability
- Monday to Friday
Benefits
- Paid time off
- Employee discount