Coaching, Communication Skills, Computer Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Hospitality and Tourism, Leadership, Life Insurance, Meet Sales Quota, Mentoring, Metrics, Multicultural, Multitasking, Onboarding, Order Processing, Problem Solving Skills, Resolve Customer Issues, Sales, Sales Management, Sales Support, Staff Development, Team Player, Telesales, Time Management, Vision Plan
Customer Service Representative/Sales Associate - GO Riteway Motor Coach Division
About Us: GO Riteway is family-founded in 1957, now serving 5 states with 1,600+ employees. Our mission: growth with safety, employee development, and service excellence.
Location & Team: Join our Motor Coach division''s sales organization at our Oak Creek, WI location. You''ll be part of a collaborative team that values customer relationships and service excellence.
Role Overview: Handle customer inquiries for transportation services via phone and email. Enter orders/quotes, follow up on trip details/payments, and coordinate with internal teams to ensure customer satisfaction. Growth path to Account Manager roles.
Success Metrics
Excel in this role by:
- Delighting customers (measured through direct feedback)
- Meeting sales conversion targets
- Achieving team and individual sales goals
- Providing timely follow-up on all customer inquiries
Key Responsibilities
- Process customer reservations and booking requests
- Manage our proprietary reservation system
- Create quotes for charters, events, and transportation services
- Address service issues promptly
- Support sales team with inbound/outbound calls
- Represent GO RITEWAY at events as needed
Requirements
- 2+ years in customer service/sales (call center experience preferred)
- Computer proficiency
- Strong communication skills
- Detail-oriented with multitasking abilities
- Team player who resolves issues effectively
Desired Qualifications
- Transportation/hospitality industry experience
- Familiarity with transportation software
What We Offer
- Health, dental, vision and life insurance
- 401(k) with company match
- Paid time off
- Full in-person position with comprehensive training provided
- Team environment that celebrates success
- Regular team events and recognition programs
- Family-oriented culture with multi-generational leadership
Onboarding Process: You''ll receive hands-on training and continuous support to help you master our proprietary systems and customer service approach. Our experienced team members will mentor you through your first weeks to ensure a smooth transition into your new role.
EOE of Minorities/Females/Vets/Disability
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GO Riteway Transportation Group