Hourly:
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods. • Promote and sell services and merchandise provided by the organization. • Consistently set goals to grow and improve selling skills and track overall sales. • Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the companys direction. • Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance. • Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual. • Consistently achieve and/or exceed sales targets and goals. • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff. • Attend all staff meetings and tech clinics for the store. • Protect the companys assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
• There are no supervisory responsibilities for this role.
• 0-2 years of customer service experience. • Excellent interpersonal and communication skills • Ability to work in a fast-paced environment. • Is a self-starter, has initiative to take on important tasks without being asked. • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. • Is a team-player, passionate about outstanding customer service and selling merchandise.
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