Sales Associate

Company Description STEVE HOUSING CENTER is an organization dedicated to providing accessible, reliable housing services to individuals and families in the Providence, RI area. The center focuses on supporting community members through clear guidance, responsive service, and practical solutions related to housing. Team members work in a collaborative environment that values integrity, respect, and accountability. The organization encourages continuous learning and professional growth while maintaining a strong commitment to serving diverse communities.

Role Description The Sales Associate is a full-time, hybrid role based in Providence, RI, with some flexibility to work from home. This role focuses on connecting with prospective and current clients, explaining STEVE HOUSING CENTER’s services, and guiding individuals through the housing options available to them. Day-to-day responsibilities include responding to inquiries, scheduling and conducting consultations, maintaining accurate client records, and following up to ensure client satisfaction. The Sales Associate will collaborate with internal teams to coordinate service delivery, support outreach and marketing efforts, and contribute to meeting sales and service goals. This role requires consistent, professional communication, both in-person and virtual, and a strong commitment to providing a positive client experience.

Qualifications

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• Client service and communication skills, including the ability to listen actively, explain information clearly, and build trust with diverse clients.
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• Sales and outreach abilities, such as identifying client needs, presenting solutions, and following up to support long-term relationships.
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• Organizational and administrative skills, including managing schedules, maintaining accurate records, and using basic office software and CRM tools.
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• Problem-solving and adaptability, with the capacity to handle multiple priorities, work independently, and make sound decisions in a fast-paced environment.
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• Comfort with hybrid work arrangements, including using video conferencing, email, and phone effectively for remote collaboration.
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• Prior experience in sales, customer service, housing services, or a related field is beneficial but not required.
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• High school diploma or equivalent required; additional education in business, social services, or a related area is a plus.
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• Commitment to non-discriminatory, inclusive practices and to serving individuals from varied backgrounds with professionalism and respect.
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