Sales Associate

Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town. Our brand is what's new and what's now for young fashion-forward men and women. We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America. We also have a best-in-class online/mobile shopping experience.

The Sales Associate will provide a positive customer experience by offering assistance when needed, ensuring product is on the floor and sized appropriately, and making certain all customers have a quick and efficient cash wrap experience. The Sales Associate performs additional tasks, including stocking, cleaning and folding merchandise, to support strong store operational execution.

• Provide excellent customer service by greeting and assisting customers

• Recommend products and promote a fashion-forward brand image

• Process transactions accurately using the POS system

• Maintain store appearance, including organizing and restocking merchandise

• Assist with visual merchandising and displays

• Handle customer inquiries, returns, and exchanges professionally

• Support inventory management and stock replenishment

• Work collaboratively with team members to meet sales goals

• Contribute to a positive, energetic, and team-oriented environment

• Required Experience & Qualifications

  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

  
  Critical Skills & Attributes

  • Previous retail experience is a must.
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team