The Staten Island Workforce1 Career Center is partnering with Hot Topic to find qualified candidates for a Sales Associate position. Hot Topic is a specialty retailer focused on music, pop culture, fandom, alternative fashion, accessories, and collectibles. The company creates an inclusive and engaging shopping experience by offering merchandise inspired by popular entertainment, trends, and fan communities.
Position Overview:
The Sales Associate provides exceptional customer service by assisting customers with product selection and creating an engaging shopping experience. The role supports sales floor and stockroom operations, including merchandise organization, visual merchandising, inventory, and planogram changes. The Sales Associate also processes transactions, promotes add-on sales and shopping services, and supports loss prevention efforts. This position works closely with management and team members to help achieve store goals and deliver a welcoming customer experience.
This position is located in Staten Island, NY.
Key Responsibilities:
Assist customers with product selection and provide exceptional customer service.
Operate the register and accurately process sales transactions and payments.
Promote add-on sales and available shopping services.
Maintain assigned sales floor areas and visual merchandising standards.
Assist with planogram changes, store maps, fixtures, walls, and displays.
Replenish merchandise and maintain an organized stockroom.
Support loss prevention efforts by following company policies and procedures.
Collaborate with the store team to achieve sales goals and perform other assigned duties.
Requirements:
At least 6 months of previous retail, customer service, or sales experience.
Experience operating a cash register or POS system.
Experience with inventory, stocking, or stockroom operations.
Strong communication, customer service, and sales skills.
Ability to work effectively as part of a team in a fast-paced retail environment.
Interest and knowledge in music, fashion, pop culture, and fandom culture.
Workforce1 is a service provided by the NYC Department of Small Business Services that prepares and connects qualified candidates to job opportunities in New York City. We make strong matches for both candidates and employers by using a unique combination of recruitment expertise, industry knowledge, and skill-building workshops to strengthen candidates' employment prospects.
Our approach gets results. In 2010, we placed New Yorkers in over 31,000 jobs all over the City. How do we do it? We develop relationships directly with businesses that are hiring, then we get a deep understanding of what they're looking for in a candidate. We use that understanding to help you connect to the right employer - and then succeed by putting your best foot forward.
Skills
Career Counselingunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Loss Preventionunmatched
Meet Sales Quotaunmatched
Musicunmatched
Organizational Skillsunmatched
Point of Sale (POS) Systemsunmatched
Retailunmatched
Salesunmatched
Sales Supportunmatched
Team Playerunmatched
Transaction Processing/Managementunmatched
Up-Sellingunmatched
Visual Merchandisingunmatched
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