Continuous Improvement, Cost Control, Customer Support/Service, Forklift, High School Diploma, Lift/Move 25 Pounds, Merchandising, Pricing, Resolve Customer Issues, Retail, Safety/Work Safety, Sales, Shipping/Receiving, Team Player, Telephone Skills
Sales Associate
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Customer Service:
- Provide a positive representation of Westlake Ace Hardware.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Possess a friendly outgoing demeanor; work well with customers as well as associates.
- Ensure all pages and calls are answered promptly, courteously and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations:
- Assist in creating a positive, professional and safe work environment.
- Assist with receiving, checking in and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets through the store.
- Provide assistance to Department Specialists, i.e. price changes, special orders.
- Ensure signage is current throughout the store.
- Operate forklift with proper training.
- Communicate any Store Support Center issue to General Manager for follow up.
- Communicate any merchandising, cost control or sales idea to General Manager.
- Participate in store meetings.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
- SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.
- PASSION – Showing our love for the work we do, our customers, and our associates.
- RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
- INTEGRITY – An authentic commitment to moral and ethical behavior.
- TEAMWORK – Together we can achieve extraordinary things.
- EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications
- High School or GED equivalent.
- Formal retail experience preferred.
- Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
Starting at $16.50 Per Hour