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Sales

Orion Home Care

Barnstable, MA

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JOB DETAILS
SKILLS
Business Development, Certified Nursing Assistant (CNA), Communication Skills, Conferences, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Documentation, Emergency Response, Exceeded Sales Goal, Facilities Planning, Fast Food, Financial Management, Health Plan, Healthcare Customer Service, High School Diploma, Home Care, Hospital Systems, Incentive Programs, Lift/Move 35 Pounds, Marketing, Marketing Strategy, Medical Treatment, Microsoft Excel, Microsoft Word, Office Management, Patient Care, Patient Education, Policy Development, Presentation/Verbal Skills, Procedure Development, Reimbursement, Sales, Sales Strategy, Set Goals, Team Player, Telephone Skills, Third-Party Payer, Training/Teaching, Writing Skills
LOCATION
Barnstable, MA
POSTED
30+ days ago
We seek a reliable and compassionate Clinical Liaison - Home Health - to join our team.


Why join us?


Join our team and become part of a company committed to delivering the best care for our patients while fostering a group of resolute employees. Home Care is the ideal place for you if you seek a company that values your skills, compassion, and heart! We take pride in offering excellent patient care and cultivating a positive team environment with support for our employees.


We provide,


Benefits eligibility now starts on the 1st of the month following employment.


  • Competitive Pay
  • 401 (K), matching
  • Mileage Reimbursement
  • PTO
  • Team Events
  • Recruitment Incentive Program
  • Continuing Education Training
  • Employee Recognition Programs
  • Performance Incentives
  • Family Team Environment
Job Summary:


The Clinical Liaison will develop business partnerships and generate home health referral growth through effective sales contacts, calls, and presentations. The liaison will also serve as the agency staff representative with physicians, facilities, discharge planners, and community agencies. The liaison will be responsible for the assigned territory's overall development and referral growth.



 Essential Job Functions:


Every effort has been made to make this job description as complete as possible. However, it does not state or imply that these are the only duties the employee will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar or logically assigned to the position.


 


 


Responsibilities:


  • Support agency services by managing incoming leads, verifying and documenting third-party payers, preparing patient intakes, and reporting daily to the agency Administrator on the status of all leads, inquiries, and admissions.
  • Greet patients immediately and warmly, both in person and on the phone
  • Answer all incoming calls promptly and politely; screen calls and take/relay messages, as necessary.
  • Instruct clients on completing new client forms and advise clients of their fiscal responsibility.
  • Perform the initial client intake and evaluation, develop the care plan, and perform customer service visits in the client’s residence.
  • Provides documentation of client intakes, service agreements, consents, care plans, customer service visits, and any other necessary forms required to initiate care.
  • Coordinates services between the client and the agency
  • Informs agency personnel of changes in the condition and needs of the client.
  • Teaches and counsels the patient and family/significant others regarding their service needs and other related problems of the patient at home.
  • Attend staff meetings, patient care conferences, and in-services as scheduled.
  • Understands and adheres to established policies and procedures.
  • Provides services and non-medical treatments as assigned.
  • Develop and implement sales and marketing strategies that capitalize on area market opportunities in coordination with the agency Administrator.
  • Develop referral relationships with significant accounts assigned to, including large hospitals and health systems, major physician practices, and other potential significant referral sources.
  • Meets or exceeds established productivity goals and goals for hourly services growth.
  • Represents the company appropriately to groups, community organizations, and the public.
  • All required duties asked by the supervisor in the effective execution of your role as a Private Duty Care Coordination Liaison
Patient Rights:


  • Reports all grievances and complaints patients and families make to the appropriate persons.
  • Reports all allegations of abuse and misappropriation of patient property.
Safety & Sanitation:


  • Reports on all accidents and incidents observed.
  • Identifies and responds appropriately to emergency situations.
  • Observe the safety needs of the patients.
 


Special Attributes:


  • Maintains confidentiality of necessary information.
  • Thinks and acts calmly and logically to meet unusual occurrences of the job.
  • Manages time efficiently and effectively.
Teamwork:


  • Promotes positive team image and communication.
  • Works in collaboration with local office management teams and marketing/sales staff.
  • Provide role modeling in teamwork, accountability, and a positive attitude.
Requirements:
Qualifications:


  • A High School diploma or GED is required.
  • Preferred to possess state CNA licensure at minimum.
  • Strong oral and written communication skills in Excel, Word, and CRM management.
  • Excellent presentation skills.
Experience:


  • 1-3 years in patient care, sales, or a related field
  • Demonstrated proficiency in in-home care marketing/sales preferred.
Physical Demands:


  • Regular local travel (weekly) in all reasonable weather conditions.
  • Primarily medium, exerting up to thirty-five pounds of force to lift, carry, pull, or move objects.
  • Involves sitting, walking, standing, driving, talking, hearing, and reaching.
Work Conditions:


  • In and out of offices, referral sources, and client residences throughout the workday.
  • Exposure to disagreeable conditions, including inclement weather, odors, infection, illness, and physical contact with disruptive patients.
Work Schedule:


  • Must be flexible to accommodate the completion of tasks, operational needs, and referrals.

About the Company

O

Orion Home Care

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